SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Even Taste, Looks Good Quality
As a coffee enthusiast, I've always been on the lookout for ways to enhance my daily brew. These stainless steel pods have not only met but exceeded my expectations!'re incredibly easy to use, just fill them up with your favorite grounds and you're good to go. The quality of the coffee is significantly better compared to pre-packaged capsules because you get the freshness of newly ground beans every time. Cleaning is also a breeze which saves me valuable time in the morning. And let's forget about its eco-friendly aspect - no more unnecessary waste from single-use plastic pods! It's an investment that pays off both in terms of taste and environmental impact.
🌿 Finally found an eco-friendly solution to my coffee addiction!
Stainless steel pods are a dream!
I never thought I'd be so excited about something as simple as a reusable coffee pod, but here we are! This product has completely transformed my morning routine. Now, instead of fumbling around with disposable capsules that often end up in landfills, I can easily refill these sturdy stainless steel ones with any blend or roast I fancy – it’s like having a mini barista station at home! Not only does this allow me greater flexibility when it comes to flavor profiles (I love experimenting!), but it also makes me feel good knowing that I'm doing my part for Mother Earth.
oh wow these reusable pods are such a money-saver been using them for a month now and i've cut down on buying those expensive single-use ones also love that it's better for the environment too 🌎💚
Great value for money
These reusable pods are nothing short of amazing! They offer all the convenience of traditional Nespresso machines without contributing to needless waste or sacrificing flavor quality. By using fresh grounds each time, you really get an unbeatable depth and richness in your brew – something store-bought capsules simply can't match. Plus they’re surprisingly easy to clean too; just rinse under warm water and they’re ready for another round. In addition, think about how much money you'll save by not constantly buying those expensive single-use pods? For anyone who loves their Nespresso machine but hates creating excess waste (and spending extra cash), these stainless steel beauties are a must-have!
really useful
Top-notch product!