SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Despite its inexpensive construction, I find that it performs exceptionally well. I clean it every day or two in a household with six cats, and even after a few weeks of use, my litter remains remarkably clean. I use regular clumping litter with it, and as someone with a disability, I wholeheartedly recommend it.
I used to despise scooping the litter box, but my husband's brother introduced me to this one, claiming that I would love it because I wouldn't have to scoop the litter box anymore. I was skeptical at first, but after finally deciding to purchase it, I can honestly say that I'm in love with it. It works exactly as advertised – you simply roll it over, tap the bottom, roll it back over, and all the waste is collected in the chamber.
The engineering behind this product is great for humans to use and clean the kitty's restroom, not to mention that my cat had no issues using it from day one. We placed a large mat underneath to catch any litter and clean the cat's paws.
My husband despises the smell of cat boxes, which is why we never had an indoor cat before. However, when we got an adorable 8-week-old orange kitty, I had to find a suitable litter box. I empty it daily, rinse it out weekly, and it works wonderfully. There is virtually no odor (except immediately after the cat does its business). I highly recommend it.
This makes cleaning the cat litter an incredibly simple and easy task. My kids were planning a rebellion, but I found this amazing solution for 10 times less than automatic cleaners. Now, they actually enjoy cleaning the cat's litter because it's so easy. It's almost like magic – roll the lower box one way and then back, and the drawer is full of clumps.
It performs as advertised. In my opinion, there's no such thing as a perfect cat box, but this one is definitely good. Small cat poops sometimes get caught on the filter grate and don't end up in the removable tray, but after a few cleanings, I just scoop out the small ones. I do wish there was a rubber seal around the removable tray to eliminate the gap where it meets the outside of the box.
My cats adore this litter box so much that I have to clean it every day because they prefer it over their other litter boxes. It's spacious, even for my larger cat. Cleanup is much more convenient, and I appreciate not having to bend over and manually handle waste. It's as simple as rolling it, tapping, pulling out, and disposing of the waste. I'll definitely be buying more soon!
It's so easy to use – just roll it over and tap the bottom, and you don't have to scoop! While I might consider a self-cleaning litter box one day, they are quite expensive. This one works better than my old one, and the price is reasonable.
This is the best litter box I could ever get. It's easy to clean, eliminates the need for scooping, and after almost a year of use, it's still going strong and working perfectly. It's easy to wash, a good size, and suits our two cats well.
The first one we purchased worked so well that when our kittens grew into cats, we had to get another one! As for controlling odors, every Sunday, I hose them down with water outside (taking turns, of course), and it keeps the cats happy with clean litter boxes.
As a new cat owner, when we first got our cat, my kids disliked cleaning the litter box, claiming it took too much time. Now, they can clean the litter box in just 2 minutes. You simply tilt the litter box to the right and then back down, pull out the tray, empty it, and you're done! Not only is it easy, but it also helps control odors. It's sturdy, easy to disassemble and clean if needed.
Originally, I wanted an automated litter box, but they were too expensive. This one, however, performs as advertised. I can clean the cat box in just five minutes without straining my back. I even bought a second one for my aunt, who also has back issues.
This litter box is fantastic – no more hand scooping litter! I now have two of them, and I would definitely recommend them.
This litter box works exactly as described, and I love it. No more getting on my hands and knees to scoop litter boxes every day. It's a fantastic product.
Flipping it to the slide can be a bit tricky, but it's highly effective. Quick scooping takes at most 3 minutes, and the hood is easy to remove and clean. It effectively contains odors and is approved by all four of my cats.
There was a bit of a learning curve, but overall, I'm really pleased with this litter box. I opted for the large size, and I'm glad I did. Even though my cats are relatively small, they still have ample space in the box. They seem to like it, and I certainly do, so it's a win-win.
I'm still using this litter box, and the cleaning process is a breeze. If I ever get more cats, I would definitely purchase this again. It's so much easier to clean than a traditional litter box.
It works just like the one I had years ago. Simply roll, and you're done! The only way it could be better is if it were electric.
This litter box will likely save about 30 seconds a day, which may not seem like much, but over a month, it adds up to 15 minutes, and over a year, it's 3 hours. It's well worth spending the extra $15-20 to get this litter box over the cheaper ones.
I purchased these because my kids got pet kittens. My children are 7, 8, and 9 years old, and this litter box has made it incredibly easy for them to clean it without touching any of the soiled litter. Assembly was a breeze as well.
I have experienced no issues with this litter box, and cleanup is a breeze! It brings joy to both me and my cat. It's incredibly easy to use and set up, and I absolutely adore this litter box.
It works great, and there's no more scooping of litter. Just give it a roll, pull out the drawer, and you're good to go.
It was delivered on time and functions exactly as described. Everything is good.
This product has greatly simplified cleaning up. I use horse floor material for litter, and it still filters well (just needs a little shaking). The litter can get stuck at the bottom if not cleaned regularly (some recommend every 3 days). Assembly is straightforward. My friend got one as well, and I plan to get another for my second cat.
It could be a bit sturdier, and the clips could be stronger, but overall, it's a good concept and very easy to clean.
I absolutely love this litter box. It saves me so much time, as there's no need to scoop anything out, which I appreciate. It's definitely worth the purchase. If you're hesitant to buy one, don't hesitate any longer – just do it. You won't regret it.
The box is fairly sturdy, and the scooping drawer allows for a quick and convenient clean. Towards the end of the litter, you might need to scoop manually. Some of the alignment might be slightly off, but it's a cost-effective alternative to an expensive self-cleaning litter box.
It's very simple to roll over and remove the drawer to dispose of the contents. It's also easy to disassemble and clean if necessary. Even my large cat fits in it comfortably. They frequently jump on it, and it holds up well. It should be mentioned that if you clean it regularly, it won't develop any odors. My cats adore it.
It's much easier than kneeling and scooping, with low tracking. I have two cats, and they adapted to it quickly. Every morning, I roll it about 3/4 of a turn, roll it back slowly, empty the catcher, and I'm done. Occasionally, I need to scoop a small piece or two that falls out of the trap. I would definitely recommend it.
I bought this for my daughter, who has two larger cats. Both of her cats have no issues using it, and she's only had it for a couple of weeks, but she says it works great! Her only concern is that the tray doesn't fit fully, leaving cracks that sometimes allow litter to fall out. However, she mentioned that even with that issue, she would still buy it again.
I really appreciate this litter box. On days when I don't feel like scooping, I simply roll it over to clean the litter. My only complaint is that it can be challenging to roll the litter box and remove urine clumps. Nevertheless, it's my favorite litter box I've ever had.
I've had it for a while, but my son's cat wouldn't use it. However, when my daughter brought one of her cats home, he started using it. I was delighted with how easy it is to clean and maintain fresh litter. If I see it on sale again, I'll definitely buy an extra one!
Having 5 cats, I needed a solution to simplify the cleaning process. I purchased this several months ago and have been quite satisfied with it. Considering the price, it does an excellent job of making litter cleanup very convenient and touch-free. I no longer have to scoop; I just rotate it, and the clumps fall into the catch container, which I can then empty.
This is a very nice product, and it's incredibly easy to use.
The only difference between this one and the expensive automatic ones is that you have to turn it yourself. It makes cleaning litter so much more manageable. The only issue is with clumping litter when there are numerous urine clumps.
It's a great way to clean without the mess. If you happen to let it go for a day, you may need to use the scoop.
Whoever came up with this idea is a genius. All I have to do is roll it on its side, and the waste goes right into the drawer. It stays clean if I empty it regularly.
We have five cats – my Siamese, a rescue I adopted, and three feral babies my grandson found. They are three and two years old. Keeping clean litter boxes was a real challenge, but this has helped tremendously and is much easier to manage.
With two cats, this makes the process much easier than removing bags and changing litter more than once a week. While some smell may still linger, rolling it back and forth helps to reduce it. I recommend wiping it out and completely changing the litter at least every other week.
I bought this litter box for my granddaughter, and she loves it. You just roll it over, then back, pull the tray out, and dump – just as advertised. Cats love it too. It saves a lot of time.
This has been a godsend! My house used to smell terrible, and I had to clean it twice a day. The old litter was scattered everywhere. Now, with the new litter and this fantastic, easy-to-use box, it's a hit with my two cats, and I'm all set! 💘 I LOVE IT! THANK YOU!
I love not having to scoop the poop. Just roll it to the far side, ensure the waste falls into the "arm," roll it back to normal, pull out the arm, and dump the waste!!!
Due to moving, I now have a litter box in my bedroom – this one. I clean it every morning, and I haven't had any odor issues. I'm very pleased!
Absolutely the best litter box available. It's truly perfect.
The only problem I've encountered is that the two shells that make up this litter box sometimes form a small crack. When you tip it for its main feature, you might end up with a line of litter.
I love the size and color, but I didn't realize that I probably needed a mat as well. Now that I have one, it prevents the litter from being dragged onto the floor by the cat. However, some spillage can occur when rolling it. Nonetheless, it's still much better than scooping! The little trap doesn't always close completely, but it's not a major issue. It's a clever idea.
My cat enjoys being in it.
Our neighbor had one, and after trying it, we found it easy to clean.
No more spills or crumbs from scooping, and the drawer easily slides out to dump everything in just about 2 minutes, from start to finish. Even with two cats, I do it once a day, and there's absolutely no odor or mess.
It's easy to assemble and use. Both of my cats took to it right away. Just be cautious not to overfill it with litter, as it may not function properly.
It took only about 5 minutes to assemble, and Radar used it without any issues. I rolled it, and it worked well with no problems.
Even before putting it together, my cat showed interest. It has been a hit so far – very convenient with no litter spray on the carpet. Cleaning is a breeze, and I'm absolutely thrilled with it. Plus, the color is fantastic!
This litter box is exceptionally well-made, and my cat adores it.
I'm extremely satisfied with this product and love how effortless it is to clean. No more scooping the poop!
This works wonderfully! I was purchasing a replacement for my old one, which is a couple of years old, and I didn't realize it was a large size. It functions perfectly but might be a bit spacious for my one cat. 😺
Overall, it's a good product that functions as advertised.
I can't get over how fabulous this is! Cleaning my cat box is now so easy. It's simple and efficient. I highly recommend it to everyone!!
Like most people, I dislike cleaning litter boxes, but this product makes it easier. The only issue I've encountered is that the sifting grate sometimes comes undone, and you have to figure out how to reattach it, as the clips won't always hold it in place.
It's easy to use and eliminates the need for scooping. Great for homes with multiple cats.
Having been around cats for most of my life, I can confidently say that this is the best litter box I've ever used. The rocking motion is relatively easy to perform.
The size is decent, and it's very easy to clean out the waste.
I've never been happier with a pet product. It rolls effortlessly and sifts perfectly, and it's easy to empty even with multiple cats, even if it needs to be emptied more than once a day. If you use it with slide litter, you'll hardly ever need to disassemble and scrub it.