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Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@grandure.shop

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@grandure.shop

Why phantasmis.com?

Uncompromised Quality
Discover lasting style and durability in our premium collection
Curated Selection
Explore top-tier products tailored for your sophisticated lifestyle
Exclusive Deals
Access special savings and elevate your experience for less
EXPRESS DELIVERY
FREE RETURNS
EXCEPTIONAL CUSTOMER SERVICE
SAFE PAYMENTS
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