SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just opened one of these heaters and wow, the heat it gives off is something else! Make sure you're looking at reviews for the right model though, as there are a few Lasko ones. Super easy to use and powerful - had it on 80 and it was like a sauna 🥵, even at 75 it's still pretty hot. Now using it at 65 and oscillating, which works better. It did shut off quickly the first time I used it, which I think is a good safety feature since the cord gets really hot. Keeping an eye on that. The remote is a breeze to use. I've got a Lasko Tower Fan that's lasted ages, so fingers crossed this does too. Not sure why the plug gets so hot, but other than that, it's great!
Been trying this out in my 50 sq foot greenhouse for four nights. It's well insulated and I'm monitoring the temperature from inside my house. It keeps the temperature consistently around 63-65 degrees, perfect for the space. Only downside is the remote doesn't work through the window from outside, but it's fine from closer up.
This heater has made my living room so much warmer. We get some chilly winters here in Florida, and this has been a huge help. Love that it oscillates and comes with a handy remote.
Perfect for my office, especially since that part of my house doesn't heat up as well.
Since I got this heater, it's been a game changer. Small, but so efficient. It heats up the room quickly and I love the wide oscillation. Plus, it doesn't overheat.
Didn't realize how small it was when I ordered it, but I actually like the size.
Ordered this after my old heater broke. Was a bit skeptical due to its size, but it heats up the rooms in my old house perfectly. As someone who's always cold, that's saying something. Planning to get a couple more!
First time using it today in my one-bedroom apartment and it's fantastic. Quiet, oscillates well, and I'd definitely recommend it.
Really impressed with how fast this heats up the room. Sturdy, easy to use, and great price.
Heats up super fast and has all these great features, plus a remote. And it's pet friendly too! Definitely recommend.
Surprised how well this small heater warms up my large living room/kitchen area.
Really good heater. I bought the same model two winters ago for another room and recommend it. 👍
Living in a 24 FT Class C RV, space and safety are key. This heater has been amazing for warming our small space without worry about our pets. Love the remote control for nighttime adjustments. It's helped us save on propane trips too.
I've been this heater user for years and decided to upgrade. Waited five weeks to review and it's excellent. Compact, heats quickly, with temperature controls, timer, safety shut off, and a remote. Perfect for both my large living room and small bedroom.
Great heater, good value. But the handle design isn't the best, especially for older people. It needs a better grip rather than just squeezing.
The only downside is it doesn't turn off automatically when overheating, only with the timer. There's some white discoloration at the front, but that's after 6 years. Otherwise, it heats up well.
Exactly what I was looking for. Not too hot or cold, has a timer. Use it every day and love it!
Love that it turns off when reaching the set temp and turns back on when needed. The oscillation is a nice touch. Liked the first one so much, we got another for the garage!
Heat output is great, but the temp adjustment for "low" doesn't work properly. Annoying that "high" works with all temps but "low" only on max. Also, no tip-over automatic turn-off.
This heater is a game-changer for my garage-turned-office. Keeps it warmer than the house sometimes! I have to use it with an extension cord but haven't had any issues.
Heats up my bedroom and spacious living room fast. Planning to buy another for both rooms.
Really effective for my bedroom, but beware, it might hike up your electric bill.
Awesome heaters for our gas heated house. Got two, one for the bedroom too. Very quiet and powerful.
Compact and comes with a remote, which is great for turning it off without getting up.
Wish I got this heater years ago. It heats our large living room with many windows and skylights so well, we don't need the fireplace anymore. Saves a lot on heating!
Switched from ceiling coil heating to this space heater and saw a huge drop in our electricity bill. Heats large spaces quickly, has a remote and timer, but lacks a tip-over auto-off feature.
Great for warming up my office space.
Warms up my 500sqft space in about 2 hours. Keeps me toasty by the bed.
Might need another one, it's working great for my cold basement room.
Fantastic heater! Love the temperature control, oscillation, and it's quiet and sleek with a long cord.
A lifesaver during winter. The remote control is super convenient, and the range of temperatures and rotating feature distribute heat evenly.
Really impressed with how quickly it warmed my room. The one and four-hour timer and adjustable temperature settings are great, plus the remote control is super handy.
Wish it defaulted to thermostatic control instead of max heat. It's quiet, but the thermostat seems off by about 4 degrees. Found out the hard way it can get really warm if not adjusted correctly!
Heated up my living and dining room areas in minutes. Quiet, efficient, and I love the auto temp set feature. Highly recommend it.
Perfect for heating up our large bathroom, especially in the mornings. Cozy and warm.
Got this when my heat broke. It kept several rooms warm and only overheated once. Reassured by the safety shut off feature.
The best heater I've had in a long time. Many temp settings, well made, and heats up spaces quickly. The remote needs to be pointed directly at it though.
Great for my home office and bedroom. Doesn't need the timer, just the temp setting and oscillate.
Bought for my daughter's cold trailer room. Works like a charm, keeps her warm on a low setting. Even heats up our living room!
Ideal for my small apartment. I run it a couple of hours a day to warm things up. My cats love it too. The handle could be better though.
Handy little heater. Remote is great, keeps the bedroom warm. Temperatures are in 5° increments.
My daughter recommended this, and it's been a great buy. Not bad for the price.
Purchased for my bedroom. It's efficient and keeps the temperature just right. Love the oscillating function.
Perfect for my reading nook in winter. Heats up the area well. Only downside is the initial smell when first used.
The best tower heater I've ordered. Super quiet and heats up a room quickly, even on low. Highly recommend!
Great for keeping small areas warm. I use it in the bathroom and bedroom to avoid heating the whole house.
Kept my garage warm for my elderly cat on a cold night. Set it to 65 and it did the job.
Heats my 10x14 room from 65 to 76 in about an hour. Real buttons, not touch areas.
So far so good. Heats my craft space quickly. Wish it oscillated on all temperatures.
Great for my home office, but lacks a tip-over safety feature. I use it cautiously. The timer is a nice addition.
Only downside: no tip safety switch. But it's warm and I'm happy.
Puts out nice heat across a room. Not loud and seems solid for the price.
Saved us when our heater broke down. Heated up our space perfectly.
Perfect heater! Keeps the room warm and has a timer and remote. Highly recommend!
Not the prettiest or quietest, but reliable with an accurate temperature sensor and stable heat output. Just be aware of the loud beep when changing settings.
Had an incident where it shut off after something fell on it. It wouldn't turn back on immediately, but after unplugging it for a while, it worked again.
Warms the whole basement. Gets a bit hot to the touch but not too bad.
Surprisingly effective for my cold basement. Very powerful and heats up my life. 😄
Great for my RV as a backup heat source. Remote control works perfectly.
Works as expected. Would buy again if needed.
Works well, just remember it doesn't come with batteries for the remote.
Very powerful, heats my large bedroom thoroughly. Highly recommend for reducing heating bills.
Replaced my old heater with the same model and it's still great. Turns off when the room hits the set temp, saving energy.
The handle is too shallow and slippery, making it hard to pick up. Otherwise, a good heater with a basic but excellent remote.
Awesome heater. Kept my room too warm during a cold spell when my furnace died.
This heater is a lifesaver. After my upstairs furnace broke, I grabbed this heater as a temporary fix. It's been freezing outside, but this heater kept my room so warm, I actually had to get up at 6am to turn it down!
Got this heater for my mom to help her stay cozy, and she absolutely loves it. The remote is super handy for her so she doesn't have to keep getting up. Really top-notch quality.
I'm always cold, probably because of my health and being quite thin. Needed a new heater and this one came with great reviews. I love it! It heats up my large front room so quickly, even on a low setting.
This heater for my bedroom is amazing. It warms up the room so fast! The remote and the adjustable temperature are fantastic features. Plus, it has a timer, which was the deciding factor for me. Totally happy with this purchase!
Living in NYC with timed heating in my building means I'm often cold. This heater is a game-changer with its multiple settings and timer. I'm less worried about leaving it on by accident. My cats even love lounging in front of it. It comfortably heats my spacious 1BR.
This heater is perfect for my room in Washington. Coming from Florida, I'm not used to the cold, and this heater really helps without having to crank up the house's heat. The remote is a great bonus!
Been using this heater in my well house during some really cold spells. It's almost perfect, keeping a steady 41 degrees in a 10' X 16' room when set at 45. It's been running without any issues for two months now.
I have a two-bedroom apartment, and running this heater in my living room heats up the whole place pretty quickly.
Love this heater! We needed a bigger one for our living room and kitchen area. It quickly takes the chill off and is safe around our pet cats. We don't even have to turn on our central heater in the mornings anymore.
This heater is great, especially considering the price. My only wish is that it was a bit quieter. The remote is a lifesaver, especially keeping it in bed to adjust the temperature.
I use this heater in a 12 x 12 bedroom, and it does a fantastic job at warming it up. I'm seriously considering getting another one for different parts of the house.