SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good!
I have always been a bit skeptical about hair styling tools, but this 2-in-1 curling iron brush has completely changed my perspective. The ceramic ionic technology not only ensures that my hair is styled perfectly every time, but it also helps to reduce frizz and static. I love how easy it is to between straightening and curling - just one tool for all my needs! Moreover, the anti-scald feature is a real game-changer; I can finally style without fear of burns or injuries. It's efficient, safe, and gives me salon-quality results from the comfort home.
I'm absolutely in love with this curling iron brush!
Versatile and safe - a must-have for any hair styling routine.
As someone who values convenience in daily routines, this product was an absolute find! This isn't just any ordinary styling tool; it's two—curler and brush—in one compact design. What truly sets it apart though is its anti-scald technology which guarantees no more accidental burns while trying to achieve the perfect curls. Plus with its ceramic ionic feature? Say hello to smooth shiny locks every single day!
no more bad hair days for me thanks this 2-in-1 beauty 😍
No more frizz, no burns
This innovative 2-in-1 curling iron brush has quickly become an essential part of my beauty routine. Not only does it heat up incredibly fast (a lifesaver on busy mornings), but thanks to the ceramic ionic techonology, I've noticed less frizz and static in my hair after using it too. The best part? Its built-in anti-scald protection means I don't have to worry about burning myself anymore when rushing through my morning routine.
ok
Fast, efficient, and safe.
I'm impressed by this dual-purpose wonder tool that effortlessly transforms dull tresses into glamorous waves or sleek straight styles as desired! With advanced features like Ceramic Ionic Technology for smoother strands without damaging them plus Anti-Scald Tech ensuring safety during use – what else could you ask for?
love it
This tool is the secret to my flawless waves and curls.
Styling your own hair at home can be a daunting task but this 2-in-1 curling iron brush has made it so much simpler and safer. The ceramic ionic technology ensures that my hair is not only styled to perfection, but also remains healthy and shiny. Plus, the anti-scald feature means I no longer have to worry about burning myself while styling - a huge relief! It's easy to use, efficient and delivers professional results every time.
From straight locks to bouncy curls in minutes, all without damaging my hair or burning my fingers.
Easy to use with fantastic results. No more salon visits needed!