SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
never thought i'd be this excited a kitchen appliance but here we are. this thing makes perfect crispy or fluffy waffles, just adjust the temperature and you're good to go.
The rotating function on this device is genius! Both sides of my waffles out evenly cooked every time. 🙌
This has been a great addition to our Sunday brunch routine. The non-stick pans make cleaning up super easy!
I'm not usually one for gadgets, but I must say - this double-layered wonder has won me over completely!
Love the high efficiency of this machine – 1400W power means quick and even cooking. My breakfasts have never been better!
👍
this little beauty fits perfectly in my small kitchen yet can churn out two delicious waffles at a time. compact and convenient indeed 👏
The stainless steel body gives it such a sleek look, plus it's durable too! Totally worth the investment.
Made some fantastic crispy golden-brown waffles with adjustable temp control feature...a total win-win situation 😊
bought for my café, works like charm every single day without fail.. impressive durability!!
No more standing around monitoring your batter; those individual ready lights are lifesavers! Can't recommend enough ✨
Gotta give props to the temperature control knob🙌
the non-stick pans are a dream come true - no more struggling with stuck-on batter, clean-up is so easy now! highly recommend
The beep lights guide me through the whole process without constantly monitoring. It's like having my personal assistant in kitchen 😁
amazed
What I love most about this waffle maker? Its robust construction ensures it will be a staple in my kitchen for years to come 💪