SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this banner! The rustic burlap material gives my Halloween decor a cozy, country feel. Plus, it's eco-friendly which is always a plus!
The spooky pumpkin and Boo design on this banner really sets the tone for our Halloween party. It's durable and reusable too - great value for money.
This 200cm string was perfect for hanging across my large living room wall. It added just the right amount of festive flair to our home 🎃
Super easy setup with no assembly required! Just took it out of the package and hung it up. Saved me so much time.
I’m all about sustainable decorations, so I appreciate that this burlap banner can be reused year after year.
love how long this thing is! covered my entire mantel perfectly 👌
This pre-assembled banner made decorating for our outdoor Halloween bash a breeze.
this has become an essential part of halloween at our house now sturdy cute and very very spoooooky
It’s not often you find something that’s both adorable AND creepy – but this ‘boo’ pumpkin garland nailed it!
Perfect length to decorate doorways or porches... Really adds some fun to trick-or-treating!
Wow! This eco-friendly jute fabric looks amazing in person and feels super high quality.
it's such a versatile decoration i've used mine indoors outdoors everywhere really
The 'Boo' lettering on the pumpkins gave off real spooky vibes at last night's party.
I'm impressed with how durable this banner is - it survived a windy Halloween night on my porch!
Really easy to set up and take down. No hassle at all.
The rustic vibe fits perfectly with our farmhouse-style home decor 🏡
i love that i can use this year after year, saves me time and money
This burlap banner was the perfect addition to my Halloween party setup – got lots of compliments!
Amazing! The pumpkins are so cute but still give off that spooky Halloween feel I was going for.
The length of 200cm allowed me to decorate a large space without needing extra decorations. So convenient!