SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After my previous lawn mower's motor gave out—likely due to my negligence in letting it get clogged with mud—I found myself in the market for a new one. With some reluctance, I chose a newer model, drawn by the convenience of using my existing battery. Initially, the setup seemed daunting due to unclear instructions, but to my surprise, the mower was ready to use straight out of the box. Inserting the battery and adjusting the handle was all it took to get started. The mower came equipped with a mulching blade, which I decided to test before considering a switch. The performance exceeded my expectations, offering a seamless mowing experience and leaving my lawn looking immaculately even without noticeable row lines—a testament to the blade's efficiency, especially when powered by a four-year-old battery. This model proved to be lighter and easier to maneuver than its predecessor, a crucial feature for me, a 68-year-old woman navigating a yard full of natural obstacles. The improved wheels facilitated effortless turns, significantly enhancing the mowing process. My one critique would be the preference for a hand brake style propulsion control, which I found more suitable for my needs. Despite this, the transition to this new mower has been a positive one, reaffirming my decision to upgrade.
Customer assembly for this mower is minimal, making it quick to get started. It's well-constructed, straightforward to maneuver and clean, and performs its job effectively with low noise levels. The 7.5 A battery provides a 40-minute runtime on dry grass, and it efficiently collects leaves at maximum speed. The mulching feature also works well. Although the cell phone pouch seems unnecessary to me, it could be useful for those who like to make calls or listen to music while mowing.
A month into using the EGO cordless power mower, I'm confident in my purchase. It fulfills all my expectations and improves upon the gas-powered mower I had been using for 40 years in every aspect. It's lighter, easier to maneuver, cuts effectively, has well-designed controls, and offers the best battery life in the industry, which was my main reason for choosing it.
Transitioning from a 6 horsepower Snapper that no longer worked, I opted for this mower due to my positive experience with EGO's leaf blower and hedge trimmer. The setup was quick and straightforward. I noticed the blades were sharper than I was used to, which contributed to its effective cutting, even managing to trim evergreen tree roots and onion grass in one pass—tasks that previously required multiple attempts with my old mower. This new model is significantly lighter, making it easier to handle, and it completed the job in 45 minutes instead of an hour, leaving two out of five battery cells unused.
The product seems solid, lightweight, and has a long battery life, though getting used to the maneuverability takes some time. Overall, it's a worthwhile purchase.
An excellent choice for average-sized yards, this mower impresses with its suction capability for bagging, effectively picking up leaves and straws. Its lightweight design enhances ease of use.
The mower is of good quality, lightweight, and the battery lasts impressively long, often running for 1.5 hours on a single charge. It also operates much quieter and cleaner than gas mowers.
I bought this mower to accommodate my husband's inability to do extensive yard work. It felt a bit awkward at first but became more manageable with use. The battery performed as advertised, and the convenience of not dealing with gas and oil is a major advantage.
This EGO model, with variable speed control for the self-propelled feature, is highly recommended. It excels in cutting, efficiently captures clippings and oak leaves, and is easy to store thanks to its foldable design. The battery's hour-long lifespan is sufficient for large yards, and its fast charging is a bonus. This is the best mower I've used, outperforming both smaller electric and gas models.
As my first electric mower, this model has exceeded expectations. It handles Bermuda grass well, maintaining performance even in thicker, fuller areas of the lawn without straining or slowing.
This mower cuts very well and is notably lightweight. However, the stated battery life doesn't quite meet expectations for 0.5 acres, requiring two charges to complete 0.4 acres. I bought an additional battery to accommodate this.
The LM2130 performs admirably on my large yard, offering convenience with its battery compatibility with my snow blower. It's powerful, easy to operate, and simple to clean and store, making it a preferable alternative to gas mowers.
After a disappointing experience with a Mikita electric mower, the EGO electric mower has proven to be exceptionally robust, handling any grass condition with ease. Its performance validates EGO's reputation in battery-powered equipment, making it a worthy investment for those with demanding lawn care needs.
The battery life and ease of use of this mower are commendable, with it delivering a consistently good cut across the lawn.
Despite initial skepticism about battery mowers, this EGO model has proven to be a superior replacement for my old gas mower. It offers an excellent cut, quiet operation, convenient height adjustment, and compact storage, making it a highly recommended upgrade.
This is my second purchase of the same model due to the first one wearing out from normal use. Its ease of use and lightweight design remain its strong points.
My limited use has been very positive, highlighting its quiet operation and compact storage as key benefits.
Already a fan of EGO's chainsaw, I opted for their lawnmower and found it to be equally reliable and efficient, prompting me to gradually switch to EGO products entirely.
Transitioning to an electric mower for the first time, I was immediately impressed with its performance. This mower handled the varying densities of my Bermuda grass lawn without faltering, maintaining a consistent speed even in thicker patches. I found that the mulch bag's design contributed significantly to this efficiency, sitting at a more horizontal angle which allowed for greater capacity and less frequent emptying compared to my previous gas-powered mowers. The convenience of storage with adjustable handles and the absence of routine maintenance associated with gas mowers—no more dealing with gas, oil, or spark plugs—highlighted the benefits of switching to electric. This mower not only simplified the mowing process but also offered a more sustainable and user-friendly solution to lawn care, marking a significant improvement in my gardening routine.
The mulching insert is the only aspect of this mower that could be improved, as its removal and reinstallation can be cumbersome.
Testing different blades provided with the mower, I found the eco blade to be the most efficient, offering a satisfactory cut while conserving enough battery for additional tasks, despite the high lift blade providing the most even cut.
While it doesn't match the cutting quality of my Honda HRX, this model excels in ease of use and overall performance, making it a minor concern compared to its benefits.
This EGO mower has outperformed my expectations, especially with its self-propelled feature and battery efficiency, making it superior to my previous Cub Cadet mower.
As a 56-year-old, I appreciate the lightweight design and excellent cutting performance of this mower, making lawn care easier and more enjoyable.
The mower is nearly perfect except for occasionally missing tall grass blades, a problem solved by newer models with dual blades.
Exceptional at mulching, this mower's battery life exceeds my yard's needs, making it a highly effective tool for lawn care.
For years, I was a staunch advocate for gas lawn mowers, convinced of their superiority over battery-powered alternatives. However, the demise of my budget gas mower after six years prompted me to reconsider. Opting for an electric model was a decision that I didn't take lightly, but the difference was immediately clear. The quality of the cut with the mulching blades was unparalleled, leaving my lawn looking its best. The quiet operation of the mower was a game-changer, allowing me to listen to music without the need for additional ear protection. The battery life was sufficient for my yard, but I appreciated the recommendation to have a spare battery for added reassurance. Adjusting the mower's height with a simple lever mechanism was another feature that made the mowing process more convenient than ever. The mower's lightweight design and the ability to store it indoors without worrying about gas fumes have freed up space in my shed, solving storage dilemmas. Despite its light frame, the mower feels sturdy and well-built. While I haven't had the occasion to use the lights, the inclusion of self-propulsion, which I often turn off for battery conservation and exercise, demonstrates the mower's versatility. Coming with three blades and a collection bag, this mower has everything needed for an efficient and enjoyable mowing experience. My transition to an electric mower has been incredibly positive, proving that sometimes change can lead to significantly better outcomes.
Initially skeptical, I quickly recognized the distinct advantages of this mower over traditional gas-powered models, marking it as a valuable investment for my lawn care routine.
This mower outperforms competitors like Kobalt, offering better battery life and a broader range of tools, justifying its higher cost with superior performance and reliability.
After several uses, I'm impressed by the long battery life, quiet operation, and lightweight design, making it a highly recommended alternative to gas-powered mowers.
The EGO mower excels in handling dense, forest-like yards with ease, offering quiet operation and efficient mulching capabilities, making it a standout choice for challenging landscapes.
Matching or exceeding the power of gas mowers, this model offers convenience, ease of storage, and simple operation, eliminating the need for traditional mower maintenance.
Improved over older models, this mower features dual blades, enhanced self-propulsion, easier battery management, and better overall performance, making it a pleasure to use.
Seeking hassle-free lawn care, I found this mower's ease of use, adjustable cutting height, and self-propelled feature perfectly suited to my needs, streamlining my lawn maintenance routine.
The twin-blade system and high torque make this mower capable of handling tall grass with ease, offering significant battery life and a lightweight design that rarely requires the use of its self-propelled feature.
Operating this mower is a breeze thanks to its quiet, powerful performance and efficient bagging capability, with plenty of battery life to complete the task.
Although the battery depletes faster than expected, purchasing an additional battery ensures uninterrupted lawn care, underscoring the mower's quality and value.
Adjusting to this quiet and smooth mower can take some time, and larger lawns may require more than one battery charge, but its quality is undeniable.
This solid, quiet mower offers good maneuverability and battery life, comparable to mid-range gas mowers, with occasional blade wobbling as the only minor issue.
The mower's lightweight design makes the self-propelled feature almost unnecessary, offering ample battery life for small yards and simplifying maintenance compared to gas mowers.
While suitable for frequent lawn maintenance in suburban areas, it struggles with taller grass in rural settings, challenging claims of surpassing gas mower power.
Great
Assembly is straightforward, cutting performance is outstanding, and its quiet operation and low profile make it a standout choice for any lawn.
I appreciate the environmental benefits of using a battery-powered mower, significantly reducing noise and eliminating emissions, without compromising on performance.
Transitioning to this electric mower was a revelation. Its quick setup, enhanced by a user-friendly battery insertion and handle adjustment, streamlined my lawn care routine. The mulching blade's performance, coupled with the lighter design, made mowing effortless, especially around my garden's obstacles. A notable improvement in maneuverability and lawn appearance, despite missing the hand brake control of my old mower.
The ability to fold and store vertically is a huge space saver in my garage, making it one of the most convenient mowers I've ever owned.
Transitioning from a gas mower, I was skeptical, but this EGO model has exceeded all expectations with its power, efficiency, and quiet operation.
Good quality
Never having used an electric mower before, I was skeptical but quickly won over by its consistent performance across my uneven lawn. The mulch bag's design doubled the mowing capacity before needing to be emptied, making it both efficient and less labor-intensive. The convenience of storage and maintenance-free operation solidified my satisfaction with this eco-friendly upgrade.
The dual-blade system provides a superior cut, making my lawn look professionally maintained with minimal effort.
As a gardening enthusiast, finding a mower that could handle my diverse landscape was crucial. This electric mower exceeded expectations with its easy setup, effective mulching blade, and lightweight design. It offered a seamless transition from my previous gas-powered model, enhancing my gardening experience with its eco-friendly and efficient performance.
👍👍
The self-propelled technology and touch drive make it a breeze to use, significantly reducing effort and time spent on lawn care.