SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This flying orb has been a game-changer in our household! Not only is it a blast to play with, but it also encourages the whole family to get up and move. The glowing lights add an extra layer of excitement, especially in dim settings. It's surprisingly tough too, having withstood countless drops and collisions. Definitely a great value for endless entertainment – I highly recommend it for kids and adults alike!
Never have I been more pleased with a toy purchase than with this flying ball! It's a delight watching my kids chase after it in the garden, their laughter filling the air. The design is both sleek and sturdy, surviving the enthusiastic play of my children. What's more, it charges quickly, ensuring the fun isn’t interrupted for long. It's brought us hours of joy and is a staple in our family playtime now.
I recently purchased this flying ball for my nephew's birthday and I must say, it's an absolute hit! The way it lights up and effortlessly glides through the air is mesmerizing. He's been playing with it non-stop, and it's wonderful to see him so active and engaged. The durability is impressive too - it's survived numerous crashes without a scratch. I'm considering getting one for myself; it's that entertaining!
A grandson enjoyed the fun of having the ball fly around.
The toy brought immense joy and laughter to a grandchild.
The flying ball was a huge hit, making it a satisfying purchase and a highlight of Christmas.
Learning to use the ball was fun, and mastering its control was even more rewarding.
Younger grandchildren had a blast with these flying balls during Christmas.
A grandson loved the toy, finding it great for indoor use and quick to charge.
The flying ball was recommended for humans but noted to be a bit intimidating for pets.
The toy met the expectations set by its description, providing fun as advertised.
Purchased for three sons of varying ages, the flying balls brought child-like joy on Christmas morning.
A grandson declared the flying ball as the best gift ever, meeting all expectations.
The features of the flying ball were anticipated with excitement, as it was a Christmas gift for a nephew.
Grandsons were delighted with these balls, filling the air with giggles and smiles as they learned to control them.
Adult sons found the flying balls entertaining, enjoying the challenge of figuring out how to control them.
The flying ball was a resounding success among grandchildren, keeping them engaged all day.
Both children and adults found joy in playing with this orb ball.
The flying ball was a hit with two Schnauzers, providing as much entertainment for the pets as it did for their owners.
The learning curve was steep, but the fun of mastering the toy made it worthwhile. Its durability was impressive, surviving various collisions without any damage.
Described as challenging yet fun, the toy's charge lasted for about 10 minutes of continuous play. Despite the wish for a longer battery life, its cool factor made it worth the wait.
The toy was a Christmas favorite for a son and his young children, working well right out of the box and not requiring immediate charging.
Adults found the toy entertaining, though the placement of the on/off switch was noted as inconvenient.
Purchased for a 6.5-year-old, the flying ball encouraged physical activity and was appreciated for its quiet operation and durability.
The toy added excitement to a family Christmas celebration, engaging all ages.
A 12-year-old grandson spent a whole day playing with the toy, inside and outside, along with his dad and uncle. Its durability was tested and proved.
Buying two of these toys proved to be a hit with kids, appreciated for their rechargeable feature.
The toy's floating sensation was intriguing, but there was a concern about it potentially crashing before being given as a gift.
The toy provided lots of fun on Christmas morning, with a decent battery life and an enjoyable learning curve.
For a child, it was the best Christmas present, enjoyed alone and with family members, though the mother was waiting her turn to play with it.
A husband and daughter found it a fun toy to play with together, though precautions had to be taken to keep it away from their dog.
Kids enjoyed the toy, though it took a moment to learn its operation. The short battery life was the only drawback.
When operating correctly, the toy impressed with its capabilities.
Bought for a grandson, the flying ball intrigued everyone around, inviting them to join in the fun.
Initially bought for a husband, the toy was a bit challenging to master. However, it turned out to be a hit with the family dogs, who enjoyed chasing it.
The toy was a hit with both kids and their dad, providing entertainment for the family.
Grandkids found it engaging, though learning to use it took some time. The inability to swap batteries for an instant recharge was noted.
The enjoyment of a grandson with this toy was enough to make it a loved item.
The flying ball was a highlight of a party game, adding an element of surprise and enjoyment.
Mastering the control of the flying ball takes a bit of practice, but once understood, it offers a lot of fun, especially in controlling its floating and returning capabilities.
The flying ball brought all ages together, from 10 to 98, during a Christmas celebration. Its unpredictable flight path was a source of amusement and led to it being lost, but it was so enjoyed that many decided to purchase their own.
Although tricky at first, the flying ball proved to be easier to control than a drone and impressed with its robustness and 20 minutes of playtime per charge.
This flying sphere was a hit not only with kids but also adults, enhancing hand-eye coordination and providing entertainment.
While it was a hit for the first week, the flying ball's inability to hold a charge was a downside, yet it was still considered a cool toy for its price.
An 8-year-old and the adults at a Christmas gathering enjoyed the flying ball, especially the challenge of catching it. Its durability impressed them, along with its rechargeable feature, making it a hit.
A five-year-old was captivated by this, describing it as "AWESOME". Initially bought for adults, it became a favorite toy for the youngster until it landed on a rooftop.
A 9-year-old grandson was thrilled with this flying ball as his favorite Christmas gift. He found it easy to use, fun, and surprisingly durable despite its many encounters with various surfaces.