SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Assembling this product was straightforward, and its robust build allows for smooth rotation. The green and gold colors are appealing. It's an excellent value for money and ideal for storing makeup and hair products. It's surprisingly spacious, allowing for more products than anticipated. However, taller items might not fit in the bottom section. Overall, I highly recommend it for anyone seeking stylish storage.
My 15-year-old daughter and I are fond of face products, which often led to cluttered bathroom counters. We tried different cosmetic boxes but found them inconvenient. This product has been a game changer, keeping products easily accessible and organized. The green color is lovely. I even bought a second one for my daughter's bathroom.
I impulsively ordered this product to organize the numerous bottles and tubes cluttering my bathroom counter. The assembly process was incredibly quick, taking less than 90 seconds, and it glides very smoothly. It not only looks great but also saves a lot of counter space, allowing me to avoid cramming items into limited drawer space.
I’m delighted with how this looks on my vanity. The green color is gorgeous. It’s larger than expected, but this is a positive as it holds all my products, reducing clutter and enhancing the look of my vanity. It was very easy to assemble without needing any help.
This is one of my favorite purchases from Amazon. It’s both stylish and functional, significantly improving the appearance of my bathroom vanity. It holds numerous products without looking messy, and the spinning feature adds convenience. I absolutely love it!
This is incredibly handy! I have a small vanity, but the three-tier version isn't too tall. It holds all my hair products, skincare, and makeup, making everything easily accessible. Plus, it’s really cute and fits well with my decor. I highly recommend it.
I got this for my skincare products in the bathroom and I adore it! It has a high-end look with gold accents, and the trays, while appearing glass-like, are actually plastic. I love its height and how much it holds. It's versatile and adds an aesthetic touch to any room. I highly recommend it.
It's much taller than I expected, which is great. It turned out to be too tall for my shelf, so I converted it to a two-tier setup and used the third tier separately. This makes my skincare items look much more organized. I've wanted this for a long time and am very satisfied with my purchase!
I adore this product! It organizes my skincare, hair care, and other bathroom essentials efficiently. The spinning feature, like a lazy Susan, is especially useful for easy access. It's a great purchase.
This is ideal for storing all your daily beauty products. It's really pretty, and the spinning feature is very handy. It looks just like the picture. I would even consider buying it as a gift.
I had to share that this product is incredible! Despite the quality feeling a bit low-end, the amount it holds, its size, and overall utility are just perfect. This unit is everything.
The size is perfect for a bathroom vanity. I found it a bit challenging to insert the rods completely, but overall, I'm very pleased with this product and would definitely recommend it.
It spins well, even when loaded with products, and the color is great in person. The height of each layer is fixed, providing stability for the top shelf. I chose the 2 shelf option and love it.
Normally, I don’t rate items I buy, but this has been my favorite Amazon purchase. The spacing between tiers is perfect, and it beautifully transforms my sink countertop. I would recommend it to anyone. I absolutely love it.
The assembly process is simple, and while it's not the sturdiest, it doesn’t come apart easily unless pulled on. It's become a daily essential for me, helping to tidy up my counter space, and I quite like it.
I bought this as a gift for my girlfriend, and she adores it. It's great for keeping her items off the counter and adds a nice touch to the space. The bearings are a bit rough, but overall, it's excellent quality for the price.
The organizer's vintage look is charming. It rotates smoothly and was effortless to assemble, taking less than 10 minutes. It’s spacious enough to hold numerous items and is definitely worth the investment.
The organizer is sturdy and has an attractive color. It's easy to assemble and helps free up a lot of space on my dresser.
I'm extremely satisfied with this perfume caddy. It looks fantastic in the bedroom with its nice swivel action and beautiful, subdued green color.
I assembled it immediately upon delivery. So far, I love it; it keeps everything organized and rotates smoothly.
I would happily buy a hundred of these. They’re very easy to assemble, requiring no tools, and are great space savers that look wonderful.
This item is very cute with a vintage feel, especially in green. It's simple to put together and can accommodate large items like lotion bottles.
I'm thrilled with everything about it. It was larger than I expected, but it’s perfect.
This product is sturdy, rotates smoothly, and looks high-end, yet is affordably priced.
My daughter absolutely loves this for her perfumes and other items. It's a fantastic product.
I anticipated slightly higher quality, but it’s cute, rotates well, and fits all my products.
I adore this product for my bathroom and am considering ordering another for my makeup room.
I love this shelf! It matches the advertised photos, is easy to assemble, well-made, and arrived quickly.
I love this organizer! It fits everything, is easy to put together, and the assembly took about a minute. I would definitely buy it again.
I purchased this to save space and organize my vanity. It's very well-constructed.
This product is fantastic! It completely eliminates clutter. I highly recommend it to anyone with a lot of stuff.
I love this organizer. It's surprisingly bigger than I imagined and can hold a lot.
It's super easy to assemble, looks cute, and functions well. It doesn't appear cheap and actually holds quite a bit.
I absolutely love this - it holds more than you'd expect and the green acrylic color is gorgeous.
I love this, it was the easiest to put together, taking less than 5 minutes, and it holds so much. Perfect for my bathroom counter!
I really like this product. It's adjustable, doesn’t take up too much space, is very strong, and can hold a lot of items.
I love this organizer! I was worried it wouldn’t fit my bath & body work bottles, but it does!
I love having it on my bathroom counter. It keeps everything tidy and neat. I would buy it again.
I use it to store all my perfumes. It's very sturdy, holds all my glass bottles well, and still spins easily. I got the amber colored one and it’s so adorable!
I love it! It's exactly what I needed to stay organized, and it's cute as well.
It’s simple to assemble, matches well with my decor, and holds a lot.
I love it! It perfectly holds all my skincare products.
It's easy to assemble, has a pretty color, and meets expectations perfectly.
It swivels smoothly and is very spacious.
It’s very cute, sturdy, and capable of holding a lot of items.
Very nice product
Came all safely wrapped and within the promised time frame. Looks good too!
Excellent, it fits a lot and I love that 10 out of 10
Will place this into the bathroom
Looks good
Fast delivery well packaged
Great product