SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The instructions were easy to follow, allowing me to dry, curl, and style my hair successfully on my first attempt with the device. The curling irons automatically wrap the hair, eliminating the need to rotate the wand manually. Additionally, the dryer is lightweight and comfortable to handle.
We're quite fond of this curling iron and its various styling options. I purchased it for my daughter for Christmas. After using it just a few times, it stopped working altogether. However, the company was excellent and replaced the defective one. I would definitely buy from them again.
This was super easy to use and gets really hot (be careful).
The round volumizer attachment was excellent for shaping and smoothing frizz and flyaways in my naturally wavy hair, as well as my daughter's curly hair, which often gets frizzy near the face and nape. In my opinion, the best feature is the ease of using the curling iron attachments.
I purchased this as a gift. My daughter recently tried it and it's not working, but unfortunately, the return period has already expired.
Works well. Doesn't get too hot.
I'm impressed with how simple it is to use and how quickly it heats up.
It functions effectively and I really like the color combination, though it has a strange smell when initially heated.
My daughter is thrilled with how curly her hair gets using the attachments. We've tested all of them and are extremely pleased with the results!
I think it might just be me, but I find it difficult to use.
All components, except for the crimper, function quite effectively.
I appreciate having multiple attachments and various styling options without needing to purchase several different products.
I've tried a few of the attachments and they've been excellent, enabling me to discard several other tools, which has helped me save a lot of needed space.
I was pleased that mine arrived in just 6 days. Regarding its usage, I must admit I'm impressed. I've always been cautious about heat damage, so I was very careful with any styling tools. This hair styler is completely heatless, yet it outperforms all the heated tools I've used before.
I used to be the one spending hundreds of dollars monthly at the salon for my hair, all because I loved my waves. But ever since I purchased this styler, I haven't set foot back in the salon. The waves it creates are absolutely perfect and incredibly easy to achieve!
It's more compact than I expected, which is excellent for limited spaces and dorm living. It would make a fantastic gift.
Easy to use and curls nicely
I tested it with my hair extensions so far I like it
We've had this for several months and it works great still.
Even though I haven't tried all of the tools yet, this wand is fantastic and works really well! It's easy to use and makes my hair look amazing!
I believe this was an ideal option for me to try out a waver, especially since they're very popular now and I couldn't afford the pricier ones. This one has worked perfectly for me.
I was hesitant for quite some time about purchasing this product. The concept of a single product that could both straighten and curl my hair appealed to me, but I wasn't certain it would excel in both areas. I'm thrilled that I decided to buy it! The straightener is fantastic, and it's so much easier to curl my hair with it than with my old curling iron, especially since I have a short bob. There's no snagging; it glides smoothly. I highly recommend it!
My daughter loves it.
I've typically been someone who keeps my hair down, in a ponytail, or pinned half up, without much styling. I've never even owned a curling iron. My interest piqued after I had my hair styled with a Dyson Airwrap at a salon. I was impressed by its ease of use and how quickly it could transform my hair, but the price was a bit much for me. So, this became a birthday gift from my husband, chosen by me. I absolutely adore it. It's incredibly easy to use, even for someone with limited styling skills like myself, and it's perfect for those who prefer not to use a lot of hair products.
Different hair styles with one tool
This tool is excellent for the right individual. It didn't do much for my thick hair, but it works amazing on my young granddaughter's finer, curly hair.
Perfect for various styles! My hair is very thin and typically doesn't hold a curl, so I'm thankful for this product!
This product is incredible! It works perfectly – the best purchase I've made this year.
This performed much better than I expected. It left my hair without any frizz! I managed to dry and curl my hair in much less time.
Came with extras. Like how all the tools are in one .
Having all the tools I need in a single device is incredibly convenient. I was concerned that combining everything might mean sacrificing quality, but to my surprise, every attachment works flawlessly.
It heats up fast, is user-friendly, and the curls and waves hold up for the entire day!
This has good quality, a big air flow, making it really useful.
Really nice! All the components are included. I'll provide an update after I've used it!
Works well, easy to use. It was a gift and she likes it.
I'm currently learning how to style my wigs, and this product arrived just when I needed it.
Good color
Easy use great style
Awesome product, no complaints! My wife loves her gift and uses it for her wigs she makes.
I adore this product! I opened it immediately upon receiving it. The different wands and the curls they create are fantastic!
So many pieces. Doubt if I’ll use them all.
It worked wonderfully and quickly. My hair is quite thick and a bit long, and I would honestly recommend this product 100%!
Quick delivery and attractive packaging. I haven't tried it out yet, but it came with all the pieces included.
Yes everything OK delivery takes too long.