SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐾💕 I cannot emphasize enough how much of lifesaver this kit has been for me and my fluffy friend! Ever since I started using it, the transformation in my pet's appearance is simply astounding. My furry companion now always looks so neat and tidy. The unkempt look that used to be his trademark is now a thing of the past. One feature that stands out about this product, and what makes it truly exceptional in my eyes, is its vacuum functionality. It's nothing short of a godsend! Before purchasing this kit, I was constantly dealing with fur strewn all over my house - on the furniture, carpets, even clothes sometimes. However, with this innovative tool at hand now, there are no more worries about fur being scattered everywhere around our living space. What also adds to its appeal is just how effortless it is to use. Even if you're not particularly handy or have never used something like this before - fear not because operating it won't pose any difficulties whatsoever. Its user-friendly design ensures that anyone can get the hang of using it pretty quickly without needing any special skills or knowledge. I would highly recommend it💯
got everything you need in one package. trimmer? check. comb? check. nail clipper? yup, that too! and the vacuum part... man, that's genius stuff right there. keeps things clean while i'm my doggo his spa day 🐶
🐾 this kit is the best thing ever! my furry friend looks so clean and groomed now. the vacuum feature is a blessing, no more fur mess everywhere! it's super simple to use too. highly suggest for all pet pals out there
this product works fine and well
Good
this multi-tool set is amazing!!
Easy to use, love it!
Wow New world. It's really good & safe, you don't have to worry
Cool
Really good and easy to use. I'm satisfied
No joke, this thing’s awesome. Got all ya need right here and even sucks up the mess afterwards
💖💖💖
It's perfect
This product takes pet care to another level
Works well