SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The curling iron is very easy to use. The set of attachment wands make it very versatile and allows for a wide variety of hairstyles. The kit is very complete; includes a couple of hairclips and a glove that I saw my wife using, so they must be useful. The wands heat up very fast and are ready to use quickly. My wife loves the curling iron and says I finally bought something useful for her and not just tools for me.
I've been on the hunt for a versatile hair tool that could cater to my ever-changing style, and I believe I've found just that in this 5-in-1 curling iron set. The interchangeable barrels are a godsend, allowing me to switch between loose waves one day to tight curls the next with absolute ease. The electric styling brushes are an added bonus, offering even more versatility when it comes to achieving different looks. It's also worth mentioning how quickly this device heats up - no need for long waits anymore! In short, if you're someone who loves experimenting with your hairstyle as much as I do, then this product is definitely worth considering.
What a fantastic find!
The set it loaded with goodies with a bunch of different iron accessories that best suits your personal preference and styles.
Versatile, easy-to-use, and gives perfect curls.
As someone who has always struggled with cluttered vanity due to multiple hair tools, discovering this 5-in-1 curling iron set was nothing short of a revelation. Not only does it significantly reduce the number of gadgets needed for hairstyling thanks to its interchangeable barrels and electric styling brushes but it also delivers high-quality results every single time. Whether you want beachy waves or glam curls – everything is possible now without having multiple devices lying around!
I love the color... I haven't tried it yet, but I love the fact that I have 5 different options to choose from, all in a single wand.
this is my go-to hair tool now 💁♀️
Love the variety this tool offers.
The moment I started using this 5-in-1 curler set, I knew there was no going back! With five different barrel sizes at my disposal and additional electric styling brushes included in the package, switching up hairstyles has never been easier or more fun! What really sets this product apart though is its performance - quick heat-up times coupled with excellent hold means stunning styles that last all day.
nice
Quick heat up, holds curls well - best investment for my hair routine.
This isn't just another hair tool; it's like having a professional stylist right at home! This multi-functional curling iron offers such variety in terms of potential hairstyles thanks to its five interchangeable barrels and additional electric styling brushes. Plus points for heating up fast too which means less waiting around before getting started on creating those perfect curls or waves.
it's just so practical and high quality!
No more clutter on my vanity thanks to this 5-in-1 miracle worker!
I've been using this 5-in-1 curling iron set for a little over a month now and it's safe to say that I'm thoroughly impressed. The variety of interchangeable barrels allows me to create different styles with ease while the electric styling brushes add another layer of versatility. It heats up fast, holds curls well, and doesn't damage my hair - what more could you ask for in a hair tool? Overall, an excellent product that delivers on its promises.
This multi-functional curling iron has truly exceeded all expectations!
good