SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a coffee enthusiast, and this portable French press has truly elevated my experience. I was initially attracted to its sleek design and compact size - perfect for my morning commute or weekend camping trips. But it's the performance that really sets it apart. It brews an incredibly smooth cup of coffee, capturing all the nuanced flavors of the beans any bitterness. The construction is solid yet lightweight, which means it can withstand being tossed in a backpack or suitcase without issue. Plus, cleaning is straightforward and quick - no more fiddling with hard-to-reach parts! All in all, this product has become an indispensable part of my daily routine.
🙌 This portable press has made my morning routine so much easier.
Compact, sturdy and easy to use
Never before have I come across such a fantastic gadget as this portable French press! As someone who loves their coffee rich and aromatic, this little device delivers every time consistently. Its 600ml capacity is just right for me – enough to keep me going through long office hours or leisurely mornings at home. What impresses me most about it though is how easy it makes brewing quality coffee wherever you are; no longer do I have to compromise on taste when traveling or out on adventures outdoors! And let's not forget about its durable build – despite numerous travels, mine still looks brand new!
it's sturdy lightweight – ideal for travel.
A perfect travel companion that makes delicious coffee every time.
This portable French press has completely revolutionized my morning ritual by making delicious cups of joe effortlessly within minutes! Not only does its compact size make transportation a breeze but also ensures that there’s never too much clutter on your kitchen counter-top at home either (or desk at work). Cleaning up after use couldn't be simpler either — everything disassembles easily so you won’t find yourself struggling with stubborn grinds stuck in difficult places anymore like other models tend to do sometimes.
love using it
nice thing