SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m honestly over the moon with this drone! I’ve been wanting one for a while now, but couldn’t quite decide on which I should go with. After some research I finally decided on this one and it has, so far, exceeded my expectations. For someone who has never experienced a drone I can’t really knock it for that. My thoughts were, I’ll start here and eventually move up to one with better specs after some experience, but my gosh. 8K video and photos look incredible. Flight time is perfect (especially with the 2 batteries). Great stable flight. Easy to control. The controller paired with your phone is comfortable and all of the in-app features work flawlessly for me.
Not wanting to spend all that money I went with this guy… Best decision!!!! Wind resistance is surprisingly great tho. Camera is great, stability is awesome without gimbal. I hike a lot so the light weight was great. if you are a beginner or just looking for a lightweight drone that you can fly, then this little guy might just for you
This is a great little unit for the novice to learn on and perhaps ideal for the more advanced user also. the video motion can be a little jerky but that is likely more from my own beginners skill level; I have started to become a bit smoother in the operations - and learning to use the screen versus looking up at the unit. Becoming used to the controls and their sensitivity. The weather has been a challenge to get out and play and thus the overcast and glum day today but you cannot complain about the video quality - anything can capture good pictures on a bright and sunny day. The pictures are excellent! Definitely recommended!
I love how far and fast this drone can go. Video quality is great and strongly recommend this for new pilots!
This is a fantastic little drone. Easy to setup and get started. The app will give you prompts along the way.
This drone is a huge setup up from the 'toy' drones out there and is a great option for starting to get a little more serious flying drones. Exciting and for a 10-year-old and adult, which is extremely easy to fly and take pictures. Pretty amazing how far and high you can fly! Would recommend buying a second battery since you can drain one pretty quickly!
Flys great. No problems.
So I'm basically a beginner with drones. The drone is very well made with a carrying case and all the cabling you need. The video imagery is simply EXCELLENT. I haven't flown it enough to have a real feel for the battery longevity but from what I've seen so far, the drone is really good value for the money.
In a few words, this drone is amazing! It’s a great choice for beginners and for people interested in this hobby. Very responsive and the build quality is amazing and sturdy. The camera is stunning with sharp quality and exceeded my expectations fully. The colors for every photo and video are vibrant and full.
I had bought several "cheap" drones trying to find one that was reasonable to fly and not break my bank. I can say for certain, this one will blow you away! Easy to learn the controls, stays where you stop it. goes a good long distance away. Flies really smooth, flies quite fast on sport mode, pretty good speed even on slow. Takes fantastic video and pictures.
The drone has performed admirably and its design is thoughtful and relatively easy to use. Flying a drone requires practice and a drone designed to be easy to achieve a decent skill level is much appreciated. Batteries charge up quickly and duration is decent. Overall, a good drone for the novice to learn adeptly before possibly moving up the ladder to a more sophisticated model.
This is my first time using a drone, I didn’t want to spend too much money on one so I decided to get this Drone. I am so surprised about this product the quality, the image and the way it performs is amazing! The drone has a great stability, and is very easy to use I learned how to operated in the first time and I felt like if I have use it before, very easy to use. The image quality is pretty decent!
It’s a great little drone, great as a backup. It takes good pictures and very cool cinematic videos.
I couldn't be happier with this drone. It is everything that is advertised
The set up was easy and quick. The first flight went off perfectly. The association with the drone happened fast. The camera worked perfectly.
Highly recommend it for someone who wants to do hobby videos or taking aerial videos memories like I am. No point in spending double the money for simply recording some memorable shots for personal use. Highly recommend it for first time drone videos.
This drone does not disappoint! This is my 2nd drone and I feel confident using/playing with it. The range is excellent!
I couldn't be happier with this drone! Being my first it was very easy to learn. The compact size is great! It literally will fit in a large jacket pocket so you can definitely take it anywhere. Battery life is ok.
Bought this drone for my brother. Easy to fly Long battery life (20 mins/battery) Fast charging Great case holds everything He loves his drone!
I use this at the ranch, so it encounters some nice winds and it just goes. It takes excellent vids and pics, so I'm very happy with this drone.
I threw out 5 stars because of the features on this drone. I am an absolute novice when it comes to drones. After a little research, I decided to give this a shot. I have no doubt there are better drones, but not at this price. Controls, whether via the app or the controller are simple and straightforward. The camera is plenty sufficient for a recreational user. It clear and vibrant!
Bought for my son. He love it! Easy to fly!
This is a wonderful beginner drone with some really good features. Beautiful 8k video and nice range. It does a good job as long as you don't make any sharp turns or rotations. Nice long flight time and the software!
This is perfect for what I need I’m a trucker and drive all over there’s a lot of amazing places that I wanna get pics and vid’s at and this goes past my expectations!
Best drone you will get in this price range! Very good camera you can fly in high wind and it handles it very well. All together a amazing drone!
I bought this drone for my husband. He really likes it so far. He said it was very easy to figure out how to use it. He’s had less expensive drones in the past but they never work very well. This one is a nice quality for a good price.
Bought this drone and it flies well, the battery holds a charge well. The overall the drone photos and vids are excellent. The drone does fly a good distance! Overall it is a good drone
I bought this for my fifteen daughter who wanted to get into flying drones for videography. Not wanting to let her take mine to the parks, beach and friend houses, my wife and I decided to get her something that I wouldnt be upset over loosing. I was pleasantly surprised when it arrived. I’ve seen people say this is a great “beginner drone” and I dont think that is fair. This is all around a great!
This drone has worked perfectly for me. Does everything it promises!
I love this little drone! It handles well in wind. Сamera for the value, its great. A good investment to use to practice before buying a more expensive drone.
Great great drone for the price!
It has given impressive performance for the price range! The camera quality speaks for itself. The app is by far the best design and well thought out app I’ve seen with cheaper drones. It’s very easy to use but also reliable.
I am a 17 year old teenager, I purchased this drone because I started to gain interest in the usage of drones. The camera quality is outstanding however, there are some basic phone edits that could be made to the contrasts but overall great. The handling during flight is not complex at all and easy to control. I believe that this drone is a bank breaking offer. I was lucky enough to catch it at a really great deal.
I bought this drone awhile ago. After a long research, this was consistently the best rated drone for that price range, so I wanted to give it a try.
This drone is a great product for the price it is asking for. It has great distance coverage and is very quick to learn. Plug it in and follow the instructions, but the app does everything for you and does the setup.
Going through many listing I came upon this one. It was cheaper than the others and sported a high resolution too so I thought I'd try it out especially after so many positive reviews. Turns out they were right. Overall I recommend this if you are looking for a cheaper Drone to do ultra high resolution videos.
A good drone for the money in my opinion.
It's is great for getting started in drones. This drone has been a great confidence builder and my flights have become longer and more complex. So far no crashes with this drone. The battery life is great
Have had this drone for a couple weeks now, flying just about every day. It is fun to fly for sure. I have had a little experience with other drones, and RC airplanes, so I can't say that it is definitely good for rank beginners. However it was very easy to fly in comparison to what I've had experience with
I don’t have a real frame of reference on what constitutes a good drone vs a crappy one. What I can say is in my opinion this unit surprised me. It holds a hover really well and is super fast in sport mode. I got it to get my feet wet in the drone world and to take hiking and boating with. I took it out and flew in a field near where I live. I was able to send it so far I couldn’t see it and I panicked. Was able to bring it back by looking at the camera.
This drone has a great price point and is good for beginners. Most of the instructions are clear and the controls are easy to learn with a little practice. The video and photo quality are good. The controller does requires your phone to be inserted for drone flying which could be a problem if you are wanting to use your phone at the same time as the drone. A spare old phone worked as a better option for me. The size is great.
This is my 1st drone. it's a great drone. It's easy to figure out. I had some confidence built up in about a full day of practice. The user interface on the app is clear and useful. The video quality is outstanding. Mild wind is no issue either in open areas.
If your looking for a quality built budget drone with fantastic customer service and support you can’t go wrong. I am a completely satisfied customer.
This drone is a great beginner or veteran drone that has most of the bells and whistles of very high priced drones. I selected it because I travel often and I like to travel light. This drone has amazed me at this price point with all of the features and reliability that it provides at the price point.
This is a solid drone to start with if you are willing to spend the money.
I am not easily impressed, but this drone, WOW! This drone flies amazingly well for one in this price range. Control inputs are instant, crisp, and very sensitive and took a bit of getting used to. Just basic maneuvers on the first day and it performs all of them extremely well.
Quality build, great price, takes good videos and pictures, and has great features.
This is a great drone for anyone who wants to have a high-quality drone at an affordable price. If you think that you want to get into flying drones but don’t want to risk too much money in case it is not for you, get this drone.
In my usage I found the addition of GPS really took this to the next level for me – makes it very stable drone. This drone hovers very stable, even in wind and it’s very fast and responsive.
I love its portability and compact design! It's also easy of use, making it a great choice for beginners. It has stable and smooth flight performance. High-quality camera with good image resolution for a drone. Pretty long battery life. And it's affordable price
I purchased one for my birthday. The flight time, distance, steadiness and safety features are well worth the cost of this drone. Then you add the 8K video quality and the choice is easy. Do yourself a favor and try this one!
I think this is a great drone for the money. I have no regrets in purchasing it.