SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 Love the full-automatic operation! Just a press of a button and I'm protected from sudden rain. So convenient!
This umbrella has truly impressed me with its large coverage. Kept me dry even in heavy downpours.
the 8-bone construction is so durable, it's survived wind and rain without any issues. reliable protection indeed.
The high-quality pongee fabric dries quickly which is great for when you're on the go.
Despite its large canopy, this umbrella folds down to a compact size that fits easily into my bag - very portable!
I appreciate how this dual-use design works seamlessly anywhere - office or travel adventures!
Opening and closing an umbrella never felt so effortless before. The automatic function is perfect for busy people like me
Superior
this little thing has been my trust companion during travels thanks to its lightweight and compact nature
This umbrella offers an easy transition from business to travel - truly dual-purpose. A must-have for all seasons.
It's not just an umbrella, but also a style statement. Love how elegant it looks without compromising on functionality.
Compact yet provides large coverage, a perfect balance!
The auto-open and close feature is life-changing. No more fumbling around when it starts to rain.
This umbrella pongee fabric is quick-drying - no more wet patches in the hallway.
I'm all about durability and this one stands up to wind like a champ its 8-rib frame.
Its sleek design adds an element of style to my everyday look. Functional and fashionable!
Good quality
Love how it offers large coverage yet folds down to such a compact size. Truly portable.
The pongee fabric dries so fast! No more waiting for hours before packing it away.
Sturdy 8-rib frame withstands wind like no other umbrella I've owned before. Top-notch quality.
Full-automatic operation is a game-changer. No more juggling bags and umbrella when it rains.
The large coverage of this umbrella is impressive, keeps me and my bag completely dry!
I'm blown away by the durability of the 8-bone construction. It's survived some seriously windy days.
The high-quality pongee fabric dries so quickly, no more leaving a wet umbrella open to dry for hours.