SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received my figurine, and I am so thrilled! The craftsmanship is top-notch and the overall oozes femininity and grace. Can't wait to display it on my desk!
I'm in love with this little gem! From its perfect size to the mystery element of not knowing what design you're going to get - everything about it just screams 'fun'.
🌟🌟🌟🌟🌟 The Mascot Figurine is a must-have for anyone who loves surprises and high-quality collectibles. It's beautifully, compact, and full of positivity.
so happy with this purchase!! the quality is superb & each detail has been carefully thought out.. plus i love the surprise factor 👍
This blind box figurine adds such charm without taking up too much space. Love how it represents good fortune 🍀 A meaningful gift indeed.
What an amazing experience unveiling my mascot figurine from its blind box! The anticipation was exciting, making me appreciate its beauty even more once revealed.
💕 The elegance of this ornament cannot be overstated. Its size makes it ideal for any setting – whether at home or office.
i adore the concept behind these figures... each one symbolizing positivity & good luck... they’re also incredibly well made!
Never had a piece that combines fun, elegance, and quality like this one does. Truly a great addition to any collection.
The thrill of opening up your own blind box can’t be beat… especially when you find such an exquisitely designed figure inside!
This figurine is not just an ornament, it's a piece of art. The attention to detail is incredible.
🎁Perfect gift for my sister! She loves the mystery element and was delighted with the beautiful design she got!
I love how this figurine stands at just the right size, making it perfect for displaying on desks or shelves. It adds that little extra cheer wherever I put it.
the quality of this figure blew me away... every detail has been meticulously crafted & i can tell it’s going to last!
The Mascot Figurine really brightens up my day with its positive symbolism. A great reminder to stay optimistic!
Such a joy unwrapping these blind boxes… you never know what you’re gonna get but each one is so beautifully designed!
The craftsmanship here is top-tier... from the exquisite details to the sturdy materials used, this figure doesn’t disappoint.
I'm thoroughly impressed by how well made and durable these mascot figures are! They're built to stand the test of time.
Every single one of these figures brings positivity & good fortune into your life… they’re more than just pretty decorations.