SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great sound box, the sound quality really impresses. In the normal profile the mids are very well defined and natural, good treble and the low region focused more on the low middleweight. I highly recommend.
Great sound
Good sound, well equipped. Suitable power for the size of the box. Well light and easy to carry. I recommend it.
The product fully met my expectations! Speaker-Super!!! The sound playback quality is amazing! Worth this money. I recommend for purchase.
Quality is good, sound for this speaker👍And overall the sound is good
This is my 2nd order and both speakers work pretty well. Great built quality combined with excellent audio quality, battery life and app support. Thank you!
Arrived well packed. Connected use on TV, I watch many series but it stands out even with songs. Equalization options are great and it's easy to find one that pleases. I liked it very much.
Excellent sound box, very good bass, blatted and clean sound at the same time, I recommend the purchase and the brand without doubt.
Wonderful, beautiful and super well finished. Resistant material, excellent sound and features by the brand app. All the characteristics identical the description. Excellent cost benefit and superior quality to many brands.
I had already seen tests with YouTubers and really that's all they showed. That sound box is all good. Well built and has a sound that pleases a lot.
Best product for the price! I had jbl charge 5 which is way more expensive and i still recommend this one!! Tribit proved me that they worth the money.
Very good speaker, reliable app that give you to setup up sound, tws mode is perfect, battery working long time
Excellent box, amazing sound, top finishing quality! Arrived sealed, recommend!
Excellent speaker, high quality materials sound very strong in relation to the size of the Speaker, very girls are running
Box is hard, the sound is very top. I'm going to keep testing ..
Sound quality is excellent!!! 🔊
Surreal speaker... Very good, impressive quality at all sound frequencies, at this size is the best shot.
A lot of quality. Small box with a spectacular sound quality. I bought another one to pair and make the stereo sound.
The box surprised me by the size and power it delivers, it is surreal, worth every penny, it has excellent bass, Perfect Sound
Good product. Arrived on schedule. Sound volume is good, I use it for the classroom, it is not very loud, but it serves well. It is small and light, very practical to carry. Battery lasts well. Very fast Bluetooth connection..
The top speaker by all parameters, the sound of the big yak HiFi it's stupid middle in a small building...
Arrived in the agreed time. It has very good sound. Works perfect to put it on the bike. I totally recommend it, I will certainly buy another one to have the pair.
Great product, excellent, works super well, many people so asking link from where I bought it, because they liked it very much.
It is a 10, quality without a doubt, sadly I bought it before it was on sale, even so I do not regret anything, it is a 10 I repeat