SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased these wireless earbuds and I must say, they have exceeded my expectations! The active noise feature is phenomenal - it's like being in a bubble of your own sound. Whether I'm out jogging or just relaxing at home, the world fades away when I put them on. The Bluetooth 5.2 ensures a stable connection that never drops out and pairs quickly every time. Plus, the in-ear mics are brilliant for taking calls; everyone says how clear my voice sounds.
These earbuds are simply fantastic!
The noise cancellation feature is just perfect for my daily commute.
These earbuds are truly remarkable! They deliver high quality sound that's both and balanced - perfect for music lovers like me who appreciate every detail in a song. What impressed me most was their active noise cancelling technology which works wonders during noisy commutes or busy office hours, allowing me to focus solely on what I want to hear. Furthermore, with Bluetooth 5.2 connectivity there's no lagging or disconnection issues.
🎧💖 absolutely love these wireless buds!!
These earbuds offer impressive sound quality and a fit!
The moment you slip these earbuds into your ears, everything changes: all external noises simply fade away thanks to their superior noise cancellation capabilities; the built-in microphones ensure crystal-clear call quality; and the advanced Bluetooth 5.2 provides seamless pairing with devices along with an impressively stable connection throughout usage duration.
great
highly recommend
It’s not often that you find wireless earbuds that tick all boxes but these do! From excellent audio performance to effective active noise cancellation – everything about them screams 'quality'. Their ergonomic design fits perfectly in my ears without causing any discomfort even after prolonged use while delivering top-notch sound experience.
😍these little gems have been a lifesaver during my daily commutes!
In-ear mics make calls so clear
From its sleek design to its impressive features such as Active Noise Cancellation and In-Ear Mics - this pair of wireless buds has left me thoroughly satisfied! It easily connects via Bluetooth 5.2 ensuring smooth streaming without any interruptions whatsoever.
ok
Super impressed with their battery life and overall performance!
These earbuds have proven to be a great investment. The sound quality is superb, and I'm particularly impressed with the active noise cancellation feature which allows me to enjoy my music without any outside interference. The in-ear mics are perfect for hands-free calls – voices come through loud and clear on both ends.