SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Large size, great
I've been using this boar bristle round hairbrush for a couple of weeks now, and I can't imagine back to my old brushes The wooden handle is not just aesthetically pleasing, but it also provides an excellent grip - even when my hands are slightly damp from applying hair products. It's the perfect weight and size; it doesn't feel flimsy nor too heavy in hand. The boar bristles are gentle yet effective at detangling thick locks without causing any breakage or damage. Plus, they distribute natural oils evenly throughout each strand leaving them shiny and healthy-looking.
Love this brush
Very good brushes better than those of the hairdressing stores and cheap I hope it will last a long time to take care of it
Best brush ever, love the wooden handle and boar bristles! 🙌
Initially bought this brush due to its professional look with the wood handle and boar bristles but has since become one of my favorite styling tools! It glides through the hair smoothly, reducing frizz while adding volume and shine that lasts all day long. The removable tail is very handy for sectioning off parts of your hair during styling - a feature I didn’t know I needed until now!
This round brush is just amazing.
This round brush leaves my hair smooth and shiny every time.
Excellent brush, soft bristles, very resistant, arrived before the deadline.
This brush has truly revolutionized how I style my hair every morning. With its comfortable wooden handle that fits perfectly in my hand, brushing becomes less tiring especially during those lengthy blow-drying sessions.The true star though are the boar bristles which seem to have some sort of magic power because they manage to detangle even the most stubborn knots effortlessly without pulling or snagging.
nice
Absolutely adore this brush
The quality craftsmanship behind this brush is evident right from its sturdy wood handle down to its well-anchored boar bristles which do an amazing job at distributing natural scalp oils along each strand thereby enhancing shine while minimizing frizz.The added bonus? That neat little removable tail end that comes into play whenever you need precision parting or sectioning off your mane.
It's perfect for separating sections when I'm curling or straightening my locks.
Painless detangling with added shine? Yes, please! Love this product.
From first glance, you can tell there’s something special about this round brush with a wooden handle and boar bristles. It’s not just a brush, but also a fantastic styling tool that helps create salon-worthy results at home. The bristles are sturdy yet gentle on the scalp, they glide through my hair with ease - no tugging or pulling involved. I love how it leaves my hair looking shiny and smooth after each use.
this one’s easily become my go-to tool in the morning routine
Top-notch design!