SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the compact design, so easy to pack for travel 🧳 The vibrant color options are a fun bonus! 💕
This silicone cleaning bowl is awesome. It's durable and flexible - perfect for all my brushes.
Totally impressed with this cleaner! My makeup brushes have never been so clean.
👌👌
The deep cleaning feature ensures that my skin stays healthy by keeping bacteria off of my tools. Love it!
No more dirty makeup tools thanks to this amazing product! And it’s super simple to maintain too.
I adore how long-lasting this cleaner is – no need for frequent replacements anymore!
Absolutely love the multi-functionality of this tool - I use it not only for brushes but also powder puffs and eyeshadow applicators.
This folding washing bowl has become an indispensable part of my beauty routine, kudos to its easy-to-use nature 😊
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Absolutely adore how easy it is to maintain this cleaner. Just rinse with water post-use – simple as that!
Durable silicone material ensures longevity – no need for constant replacements anymore.
The textured surface does wonders in removing stubborn residues from my favourite makeup items ✨
Compact, convenient and cute!
Love how this cleaner gets rid of all the stubborn makeup residue. My brushes feel brand new!
This product's vibrant color options add a fun twist to my cleaning routine.
The foldable design is just perfect for travel. It fits so well in my bag!
Absolutely adore the durability of this silicone cleaner - it’s built to last.
Cleansing made easy with its textured surface – even the toughest residues are no match!