SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This blanket has quickly become one of my favorites. It's not only warm but also extremely stylish - the buffalo plaid pattern gives any space that farmhouse charm we all adore so much. What’s more, it's machine washable which makes maintenance a breeze! Whether you want to snuggle under it during winter nights or use it as a shawl during summer evenings – this throw is versatile enough for all seasons.
Simply adore the softness of this blanket, feels like cashmere! Plus, it's super lightweight making it perfect for all seasons 😊
This throw is a dream come true: cozy, stylish and easy to wash. The tassels add such an elegant touch.
Just love how versatile this plaid throw is! I've used it as a shawl on chilly evenings and as a comfy blanket while reading my favorite book.
Love it!
I got this as a gift from my daughter... simply amazing! Feels luxurious against your skin and looks beautiful draped over our couch.
this thing is so comfy.. you can use it anywhere in any season.. machine washing doesn't ruin its quality either 👍
I am absolutely in love with this throw blanket! The cashmere-like feel is incredibly soft and luxurious, making it perfect for curling up on the couch a long day. Plus, its lightweight design means I can use it year without feeling too hot or cold. The classic buffalo plaid pattern adds a charming rustic touch to my living room decor and the tass are just an added bonus of sophistication.
i'm loving how light yet warm this blanket is plus the tassels are such a cute detail 💕
This isn't just a throw; it's comfort wrapped in elegance with an added bonus of being easy-to-maintain.
Loving the timeless look
A great addition to our home - comfortable material, classic pattern and convenient care instructions. Highly recommend!
this has become my favorite thing to cuddle up with on the couch.. feels just like cashmere but without that hefty price tag 😄.
The tassels add an extra layer of sophistication to this already gorgeous throw. And, being machine washable is definitely a plus!
I received this as a gift and was instantly impressed by its quality and comfort. The material feels like cashmere against your skin – so cozy yet light enough to be used throughout the year. And let’s talk about style: the timeless buffalo plaid design coupled with those decorative tassels just oozes elegance! This isn’t just another throw; it’s an elegant addition to home decor!
Soft as cashmere, lightweight and stylish - this throw is a winner!👌
This versatile piece not only keeps me warm but also enhances my home decor. Love how light yet cozy it feels!.
recommend
Warm, cozy with an elegant design. Washing it's a breeze too!
Loving the farmhouse charm this plaid throw adds to my living room.
ok
This versatile blanket doubles up as a shawl on chilly nights 😊
A luxurious feel without the hefty price tag. Totally it!
This blanket is also beatiful. I am happy that I bought it too.