SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I first laid my eyes on this elegant ceramic bowl, I knew it was a must-have. The craftsmanship is simply exquisite. It's not just a bowl - it's a piece of art that adds sophistication to any setting. The design is so thoughtful with its separate section for sauce, making it perfect for presenting desserts in the most stylish way possible. Its is ideal too; not too big to be overwhelming and not too small as to be impractical. Every time I use it, my guests can't help but compliment me on my taste! It’s easy to clean and retains its sheen even after multiple washes which speaks volumes about its quality.
Love it!
Stunning ceramic bowl!
I absolutely adore this chic ceramic bowl - the epitome of elegance and functionality combined into one! The distinct area designated for sauces or syrups makes serving desserts an absolute breeze while adding an extra touch of class. Whether you're hosting a formal dinner party or having a casual family meal, this versatile piece fits right in and elevates your dining experience like no other tableware could do! Apart from being incredibly practical, what truly sets this item apart is how beautifully crafted it is - the attention to detail clearly reflects meticulous workmanship!
the best part about this bowl its amazing design 😍
Elegant and practical
This ceramic bowl has been nothing short of amazing since day one! With its sleek design coupled with convenience at heart, every aspect has been carefully thought out – from the space-saving shape down to the dedicated sauce compartment which keeps things neat during meals (no more sticky messes!). Not only does this make serving much easier but also enhances presentation dramatically – there’s something quite satisfying about seeing your favorite treats neatly arranged within such an elegant vessel! Plus, despite looking delicate due to its refined aesthetics, rest assured that durability isn’t compromised here – yes indeed folks we have both beauty and strength coexisting harmoniously here!
A wonderful addition to any home.
Highly recommended!