SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This table runner is simply stunning. The vibrant maple leaf design truly captures the essence of autumn, creating a warm and inviting atmosphere in my room. 🍁
No capital letters needed here because this product speaks volumes on its own. it's beautiful, easy to clean, and brings fall right into your home.
The linen fabric gives it such a luxurious! Definitely worth every penny!
I adore easy it is to clean – just hand wash and lay flat to dry. So convenient!
Wow, what an amazing piece of decor! I used it for our Thanksgiving dinner and everyone was impressed with its elegance.
This table runner has become a cherished part of our fall decorations. Can't wait to use it again next year!
The size options are great - I got the 70 inches one and fits perfectly on my dining table.
Absolutely love the natural finish of the 100% linen fabric…so classy!
Bought this as a wedding gift for a friend who loves rustic decor...she loved it! 👰🍂
i'm all about low maintenance items so being able to hand wash this easily is fantastic plus no ironing required bonus points there
This isn’t just any ordinary table runner—it’s a statement piece that embodies autumn in every way possible
Seriously can't get over how gorgeous these vibrant colors look against my wooden dining table—feels like having Fall indoors 😊
Gives off such cozy vibes making family meals even more enjoyable during Autumn season
So much more than just a table runner, it’s like having a piece of art in my dining room.
The design is so detailed and vibrant
I've been getting compliments from guests all throughout Thanksgiving dinner because of this beautiful addition to our decor!
Such an easy way to add some seasonal elegance to any occasion...love it!
This runner adds a lot of charm and warmth to our rustic farmhouse style home.
Absolutely thrilled with this purchase - the quality is excellent, and the autumn leaf print is simply stunning
I'm satisfied
Seriously impressed by how well made this product is – you can tell they didn’t skimp on quality!
i love that i can choose between different sizes makes it suitable for various table dimensions
The maple leaves design gives such a cozy vibe–perfect for enjoying pumpkin spice latte at home 🎃☕️🍁
I appreciate its multi-purpose use—whether for everyday meals or special occasions—it never fails to impress.