SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
working perfectly
I've always been a bit clumsy in the kitchen, especially when it came to peeling fruits and vegetables. I'd either up with thick, wasteful slices or nearly injure myself trying to get that perfect thin peel. But ever since I got this anti-slip vegetable and fruit peeler, my worries have disappeared! The handle is comfortable and easy to grip even when wet which has made a world of difference for me. And the stainless steel blade? It's incredibly yet safe, allowing me to make those thin slices without wasting any part of my produce. This tool has truly transformed my cooking experience!
👍 Super happy with this peeler!
great to have a new peeler in the house! it works well and it's a good looking piece.
durable, sharp and the anti-slip handle is fantastic.
Being an avid home cook means constantly looking for tools that can improve efficiency in the kitchen. That’s exactly what this anti-slip peeler does! Its design is so user-friendly – the handle fits perfectly into your hand preventing any accidental slips while its stainless-steel blade makes quick work of all kinds of fruits and vegetables. What used to be a tedious task now feels like breeze thanks to this remarkable little tool.
Convenient knife, as described.
It's definitely my best cooking experience!
cool
good
This isn't just another run-of-the-mill kitchen gadget; it's genuinely changed how I approach meal prep! Peeling was once a chore filled with near misses but with this new anti-slip peeler, everything just became easier and safer too! With its ergonomic design fitting snugly into my palm coupled with its razor-sharp stainless steel blade effortlessly gliding through skin of any fruit or veggie - it's become quite indispensable in my daily routine.
Impressive tool!
nice