SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend
I've always been a fan of cooking, but I must admit that my knife skills were never up to par. When I discovered this stainless steel slicer, it was like all my culinary dreams came true! It's incredibly easy to use and the design is sleek and durable. Now, every dish I prepare looks so much more appetizing perfectly crinkled veggies or fruits. The best part? My homemade French fries have taken on a whole new level of deliciousness - they're just as good as those from fancy restaurants! This tool has truly transformed my kitchen experience.
nice thing
nice
Love this slicer! Makes prepping veggies fun and the results look great.
As someone who loves experimenting in the kitchen, finding tools that can make food preparation easier and more fun is always exciting. This wavy vegetable and fruit slicer has done exactly that for me! Not only does it give an attractive appearance to simple foods like cucumbers or potatoes, but it also makes them look professionally prepared which adds an extra flair when serving guests at home. Plus, the stainless steel construction ensures durability while maintaining its sharp edge over time. A definite win-win!
🍟💖no more boring straight cut potatoes here! i love how simple it is to create wavy slices with this gadget. fruits, veggies, you name it...everything looks so much more appetizing now 🥒🍎
A must-have for any kitchen.
Who knew such a small tool could make such a big difference in my kitchen routine? With this stainless steel wavy slicer, not only do my dishes look restaurant-quality (think perfect crinkle-cut fries!), but preparing them is now quicker and safer too - no need for tricky knife work anymore! From carrots to apples to zucchinis - everything gets beautifully sliced with minimal effort on my part thanks to this handy gadget. And given its sturdy build quality, I'm confident it'll be part of my culinary arsenal for years to come.
great
good