SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cute
This silicone teething ring has been an absolute blessing for our family. Our little one was struggling with the discomfort of teething, and we tried numerous solutions to no avail. The moment we introduced this ring, it was like a switch had been flipped. The soft yet durable material provides just the right amount of resistance for our baby's gums, offering much-needed relief from the constant ache Plus, it doubles as a fun toy that keeps him entertained! It's also extremely easy to clean - just pop it in the dishwasher or give it a quick rinse under warm water and you're good to go. I'm so grateful for this product; seeing my child happy and comfortable again is priceless.
Definitely recommend.
I loved that it has texture on both sides, my baby also liked it
Perfect for teething, easy to clean, and keeps baby entertained. Love it!
I am very satisfied with the product. It is high quality and my baby enjoys playing with it. It's easy to hold and the different textures keep her interested. Shipping was fast to USA
We recently purchased this silicone teething ring on recommendation from another parent friend who swore by its effectiveness - they weren't wrong! This little gadget is nothing short of miraculous. Its texture seems to hit all the right spots in my baby’s mouth providing instant comfort during those tough teething periods. And let me tell you about its durability – even after weeks of constant chewing, there are no signs of wear or tear which speaks volumes about its quality construction. Additionally, being made from silicone gives us peace knowing that it’s safe against harmful chemicals often found in plastic toys these days.
The color is a little duller, but I really liked the teether
no more tears at our house thanks to this gem
Very cool soft elastic we'll see if the little one likes to bite
Durable and baby-friendly.
I have never written a review before but felt compelled to share how fantastic this teething ring is! As parents know well enough, when your child is uncomfortable due to emerging teeth–it can be quite stressful trying different remedies with varying results...but not anymore since discovering this miracle worker! Not only does my daughter love gnawing at her new favorite toy but she also enjoys playing with it thanks to its playful design and vibrant color scheme which holds her attention considerably longer than other products we've tried previously—double win!
What an awesome product!
Soft on gums, fun as a toy - an excellent two-in-one product!