SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a luxurious scarf! The wool is incredibly soft and warm. I love the classic plaid pattern, it goes with everything.
I am in love with this scarf! It's super versatile and can be worn as a shawl or wrap too. Plus, the tassels add such an elegant touch 👌
no capitals but plenty of warmth from this cashmere beauty. long enough to style in different ways, perfect for chilly days out.
This scarf is divine - so plush and cozy yet stylish at the same time!
Absolutely adore my new pashmina shawl. The material feels premium and keeps me snug all day 🥰
Gotta admit, I was skeptical about buying a luxury item like this online...but wow! This exceeded my expectations by far!
The length of this piece allows for so many styling options - not just your average scarf that's for sure!
i've been looking for something like this forever: warm, stylish & multi-functional. found it here 😊
To say I'm impressed would be an understatement – such high-quality material paired with timeless design is rare these days.
Purchased one as a gift for my wife; she loves how soft it feels against her skin. Might get one myself now...
My new go-to accessory for winter. It's so warm and looks great with my outfits.
the tassel detailing is a nice touch, adds movement to the ensemble. overall, a solid purchase!
This scarf feels like being wrapped in pure luxury! The wool material is just heavenly.
The perfect combination of comfort and style - this scarf is worth every penny!
I've never felt anything softer than this pashmina shawl...it's truly a treat to wear 😍
this isn't just any old scarf; it's an investment piece that will stay stylish season after season. love it!
looks good
The plaid pattern is classic and timeless - it effortlessly complements my outfits. 👍
I've received so many compliments since I started wearing this scarf. The quality is evident in every detail.