SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This scarf is a must-have! The cashmere material keeps me warm even on the coldest days, and it's stylish. I love how versatile it is - perfect for any outfit. 👌
I can't emphasize enough how much I appreciate the quality of this scarf. The cashmere is incredibly soft against my skin, and it provides just right amount of warmth for those chilly days. Its solid color makes it a versatile piece that matches effortlessly with my wardrobe, while its length allows me to style it in various ways depending on my outfit or mood. It's more than just an accessory; it's a testament to refined taste and sophistication.
never thought i'd be this excited about a scarf but here we are. quality? top notch. style? elegant yet understated. warmth? unmatched.
👍👍👍👍👍
Superb
I bought this as a gift for my husband, he absolutely loves it! It's soft, warm, and looks great with his work outfits.
The perfect accessory to elevate any look without much effort. This scarf has become my go-to piece when I want to impress.
impressive
i wear this every day now because why not? it’s comfortable and adds that extra touch of class to my casual attire
What an investment in style indeed! This luxurious cashmere scarf exudes elegance while keeping me comfortably warm during winter months.
Bought one for myself after seeing how much my brother loved his. It blends seamlessly with all of our clothes and is long enough to wear in different ways! 🧣
Recommend
the solid color makes it easy to match with anything in my wardrobe yet its quality stands out at first sight – definitely worth the price
Perfect balance between functionality and fashion; keeps you cozy while making you look good!
ok
this isn't just another accessory – feels like an upgrade on your overall style no matter what you're wearing or where you're going
so soft, so warm, and so stylish – can't imagine stepping out without this now!
satisfying