SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🎃 Absolutely love this festive bodysuit! The pumpkin print is adorable and the fabric is so soft. Perfect for my little one's first Halloween!
The leopard pattern adds such a stylish touch to this outfit it's not just another generic baby costume. Plus, the cotton blend feels super comfortable on my baby girl.
This was a hit at our family’s fall gathering! The design is cute and festive without being over-the-top. It fits true to size too.
i'm impressed with how easy it was to dress daughter in this bodysuit. no fussing or fighting, she seemed pretty cozy in it all day long.
not only did we get tons of compliments during our autumn outing but I also loved knowing that she was warm enough even though weather got cooler
I appreciate that I can use it as everyday wear after Halloween ends - practicality meets cuteness!
We took some really sweet photos of her wearing this bodysuit for her first Halloween. They turned out great thanks to the vibrant colors and fun design 👌
I bought this because of its charming seasonal appeal, but now I’m equally impressed by its high-quality construction – still looks new after several washes!
this onesie has been perfect for halloween festivities plus daily errands around town i love how versatile it is 🍁👻
the round neck made sure everything stayed snug without any discomfort definitely buying more stuff from your collection soon 😊
the soft cotton blend was gentle on her skin and kept her comfortable all day long
this bodysuit is not just cute but also well-made. It survived several washes without losing its vibrant look 👍
ok😊
I bought this for Halloween but I love that it's versatile enough for everyday wear too 🎃🍂
The combination of pumpkin and leopard prints makes this outfit absolutely adorable! Plus, it fits true to size which is always a bonus