SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm absolutely in love with this pet scarf 💕 i mean who wouldn't be? its pumpkin embellishments are so incredibly cute and perfectly capture the spirit of fall festivities 🎃 but what really sets it apart from other pet accessories i've tried before is its high-quality material and excellent craftsmanship...you can tell it's been made with real care 👌 my cat seems to like wearing it too which definitely says something because she usually hates anything remotely resembling clothing 😹 all in all an amazing purchase!
Adorable design, high-quality material. Our cat loves it!
Impressive
This pet scarf has been an absolute hit with my kitty! Adorable pumpkin design, great fit, and easy to clean. A must-have for any pet parent this season 🎃.
Pumpkin pet scarf is a hit! Perfect for the festive season.
This charming little pet accessory has quickly become a favorite in our household. With its vibrant colors and delightful pumpkin embroidery, it brings such joy every time we see our dog prancing around wearing it! What makes us happy as fur parents is how comfortable he seems to be while sporting his new piece of attire – there’s no scratching or trying to remove the scarf at all. Moreover, we appreciate how easy-to-clean this item is; despite being frequently used during meal times (yes, he loves showing off), food stains come right off after washing. A fantastic buy indeed for those seeking both style and practicality in pet accessories.🐶💕
recommend
Lovely embroidery, great fit. Makes our dog look so cute!
Satisfactory
Got this charming little accessory for my dog - she adores it! The quality's excellent and it adds a fun, festive vibe. Highly recommend!
Easy to clean and super comfortable. Kitty approved! 🐱
ok
The cutest fall accessory for pets out there! Love the vibrant colors & detailed pumpkin embroidery on the scarf. Our cat wears it proudly all day long 😻.