SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i absolutely love this accessory for my pet! it’s such a cute way to add some festive flair for Halloween. the bow tie fits perfectly and stays in place, even when my pet is playing or running around. the bell is a great touch—it adds a little jingle without being too loud or annoying. the quality is really nice too, and it feels durable enough to last through several seasons. my pet seems totally comfortable wearing it, which is a huge plus. overall, it’s a fun, festive addition that brings a lot of joy and Halloween spirit to our home!
this is such a cute accessory for my pet! it fits perfectly, and the bell adds a fun touch. it’s the perfect way to get festive for Halloween.
this is such a cute and festive accessory for my pet! it’s easy to put on, and my pet seems comfortable wearing it. the bell is a nice touch and adds a bit of fun without being too noisy. i love how it fits securely and stays in place, even when my pet is running around. perfect for Halloween celebrations!
stylish and fun, perfect for dressing up pets for Halloween.
this is the perfect Halloween accessory for pets! it’s adorable, festive, and super easy to put on. the bow tie looks great on my pet, and the bell adds a fun little jingle without being too loud. the quality is impressive for the price, and it’s held up well even with my pet being pretty active. it stays in place and doesn’t irritate my pet at all, which is a big win for me. i love how it adds a touch of Halloween spirit without being too flashy. highly recommend for anyone looking to dress up their pets for the season!
adorable
this bow tie is adorable and fits my pet just right. the design is festive, and the bell is a fun addition. my pet doesn’t mind wearing it at all!
cute design, fits well, and my pet loves wearing it.
i’m so happy with this! it’s the perfect size for my pet and fits comfortably without slipping off. the design is festive but not too over-the-top, which i love. the bell adds a fun little jingle, but it’s not too loud, so it doesn’t bother my pet. it’s a great way to add some Halloween fun to their look!
charming
love how adorable this looks on my pet! it’s the perfect size and adds a little spooky flair. the bell is a nice touch without being too loud. highly recommend!
great quality, stays on well, and looks absolutely adorable!