SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These ornaments are just adorable! They're lightweight, easy to hang and really added a festive touch to our Halloween party. 🎃👻
Absolutely love these cute little decorations. The kids had so much fun hanging them up on the tree.
The quality these ornaments is truly impressive - sturdy yet lightweight. I can see us using these year after year!
I used these as gift tags for my Halloween treats this year, they were a hit! Really multi-purpose and great value for money.
no need to worry about breaking or storage with these paperboard ornaments. durable, reusable and perfect for both indoor and outdoor use 👌
Just what we needed to create that spooky atmosphere in minutes! Easy-to-use ropes included made decorating quick and simple.
Bought them for my office's Halloween event – instant success! They appeal equally well to adults as they do kids.
i'm totally sold on their versatility - hung some on the tree, stuck others on the wall, even used a few as gift tags!
Loved how quickly I could add a dash of Halloween spirit with these fun designs. Ghosts, pumpkins & witch hats galore!
The colors pop beautifully against any backdrop making it an attractive addition to our decor scheme this season 😍
💪
Gave our home such an invitingly eerie vibe — everyone who visited complimented us on our unique decor choice 😉
We turned out lights off & let only the colorful designs shine through—it was like having mini lanterns all around. Magical! ✨
They are lightweight and easy to hang anywhere, making them perfect for both indoor and outdoor use.
Loved the variety in the set - pumpkins, ghosts, witch hats... each one is as charming as the next!
These ornaments are just so cute and festive! They really helped us get into the Halloween spirit 🎃
The kids loved these decorations. They're fun, colorful & instantly livened up our space for their Halloween party.
i love how they can be used more than once - great value for money plus eco-friendly 💚
Absolutely recommend these if you want a quick & effective way to add some spooky charm this Halloween 👻👍