SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this candle is both a stunning piece of decor and a wonderful addition to my self-care routine. the body design is absolutely gorgeous, and the attention to detail is amazing. the scent is light and fresh, making it perfect for creating a calm and relaxing atmosphere in my home. i was surprised by how evenly it burns, and it has lasted much longer than i expected. even when it’s not lit, it looks beautiful sitting on my bookshelf. it’s the perfect blend of style and function, and i’ll definitely be buying more as gifts for friends!
i love this candle so much! the shape is so unique and adds a stylish touch to my home decor. the scent is light and fresh, perfect for relaxing evenings.
the craftsmanship on this candle is amazing! the body shape is elegant and looks perfect on my shelf. the scent is delicate and not overwhelming, making it ideal for relaxing evenings. it’s honestly so pretty that i almost didn’t want to burn it! it’s been a lovely addition to my home and i’m planning to buy more.
lovely candle, unique shape, adds elegance to my space.
stunning
this candle is both beautiful and functional. the body design is so unique, and the scent is light but lasts long. it’s a great piece to display, even without burning it!
scent is light and fresh, such a beautiful addition!
i purchased this candle more for its aesthetic appeal, but i was pleasantly surprised by the lovely scent as well! the body shape is incredibly detailed and adds a touch of elegance to my space. it burns slowly and cleanly, which is always a plus. even when it’s not lit, it’s a beautiful decorative piece that makes a statement. i love that the fragrance isn’t overpowering—it’s subtle but noticeable enough to create a relaxing ambiance. overall, this candle exceeded my expectations in every way, and i’m so happy i added it to my collection!
soothing
this candle is truly a work of art! the detail in the design is incredible, and the scent is light but lingers in the room. it burns slowly and evenly, which i really appreciate. it’s become a conversation starter whenever i have guests over, and everyone compliments how beautiful it looks. it’s a perfect blend of style and scent.
this candle exceeded my expectations! the body design is gorgeous and so detailed. the fragrance is light and fresh, not overpowering at all. it’s almost too beautiful to burn, but i love it!
gorgeous design, subtle scent, and perfect for home decor.