SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A must-have for Halloween! The classic pumpkin design adds a spooky touch to any decoration Plus, it's safe for my kids to use - no open flames!
Lightweight and easy to carry around during trick-or-treating. My kid loves it, and I love that it doesn't burn batteries quickly.🎃💡
no more worrying about candles going out or causing accidents. this led lantern is perfect for our haunted house.
I've always been a fan of and the spooky atmosphere that comes with it. This year, I decided to add this LED pumpkin lantern to my collection of decorations, and boy was I impressed! The classic pumpkin design is just perfect for Halloween - it's eerie yet charming in its own way. But what really sets this lantern apart is its safety feature. No open flames mean no worries about potential accidents or fires - such a relief you have kids around! Plus, the fact that it's battery-operated makes it so convenient to use; there are no annoying cords getting in the way or limiting where you can place it. And let me tell you about how lightweight and portable it is - carrying this thing around during trick-or-treating was an absolute breeze! Not only did the bright LED light help us see better in dark corners but also added a wonderfully creepy vibe to our little adventure.
Super cool addition to my costume this year! It’s lightweight so didn’t weigh me down while collecting candy.
bright enough to light up the darkest corners of our Halloween party. Definitely a hit!
Lightweight, portable and energy-efficient – this pumpkin lantern ticks all the boxes. Plus, it adds an extra touch of spook to my Halloween costume!
this thing is just too cute! not only does it add an eerie glow, but being battery-operated makes it super convenient as well.
Perfect prop for my daughter's witch costume 🧙♀️ No worry about safety issues since there are no open flames involved.
Energy-efficient AND spooky? Count me in! This LED pumpkin lantern was a great find 👻
its lightweight design made carrying around all night hassle-free while trick-or-treating. plus, the battery life lasted longer than expected!
great
For me, Halloween isn't complete without some good old-fashioned spookiness which led me to purchase this LED Pumpkin Lantern. What initially caught my attention was its traditional pumpkin design which perfectly encapsulates the essence of Halloween: fun yet spine-chilling at times. Upon using, I realized not only does it look great but also functions exceptionally well as an illuminating accessory for those darker corners during our home-hosted haunted house event – all thanks to its energy-efficient LED lights providing long-lasting brightness throughout the night without burning through batteries quickly. Moreover, being battery-operated means there’s zero risk associated with open flames making them safe even for children during their trick-or-treat adventures (a huge plus point!). Another added benefit? Its lightweight plastic construction makes them super easy-to-carry whether as part of your costume or simply using them as props for party decorations – incredibly handy indeed! Overall, couldn’t be happier with this purchase.
A great energy-efficient solution for illuminating our haunted house this year! Plus, no worries about safety with its battery-operated design. 🎃🔦
This LED pumpkin lantern is a Halloween game-changer. It's safe, kid-friendly and battery-operated - no more worrying about open flames or changing candles!
The perfect accessory for our haunted house!