SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have to admit, I was a bit skeptical when I first saw product. A light-up flying pumpkin ghost with spooky sounds? It sounded too good to be true. But oh boy, was I wrong! This gem has become the highlight of our Halloween decorations. The way it lights up and flies around is just fantastic - it's like having your very own haunted house at home. And those eerie sounds... they really set the mood for a frightfully fun evening. Our guests were thrilled by its presence and my kids simply adore it! An added bonus is that it’s incredibly easy to install and operate which makes all the difference.
My kids can't get enough of it!
🎃💡👻 Absolutely love this thing!
When you think about Halloween, you think about ghosts, pumpkins and lots of spookiness; well guess what? This product combines all three in one amazing package! From its glowing spectral figure that hovers through the air creating an enchanting display of lights to its hauntingly delightful noises that seem straight out of a horror movie - this decoration is truly unique. It adds so much character to our festive decor and never fails to catch everyone's attention during parties or trick-or-treating visits.
Couldn’t ask for more.
amazing
Halloween has always been my favorite holiday but finding new ways each year to make it special can be challenging sometimes. That's until I found this incredible light-up flying pumpkin ghost with spooky sounds! Not only does it create an awesome visual spectacle with its bright illuminations, but also enhances the ambiance with chilling audio effects making every moment feel like we're living in our own scary movie scene right at home! Moreover, watching this little specter fly around has brought so many laughs and gasps from friends and family alike turning our gatherings into memorable experiences.
cool
best halloween purchase ever!