SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a delightful find! The craftsmanship is top-notch and the doll's delicate features are absolutely enchanting. A beautiful addition to my collection.
This fairy witch doll has brought so much joy to our. My daughter loves changing her outfits and posing her in different ways. It's been a great tool for imaginative play!
The level of detail on this beauty is simply stunning, from the flawless resin skin to the professional makeup artistry. I'm thoroughly by its quality.I've never seen such an exquisite piece before - it feels luxurious to touch, looks incredibly lifelike, and offers endless customization options. Truly unique!
i love how customizable she is! i can change her outfit or wig whenever i want which makes it feel like having multiple dolls in one 😍
Absolutely bewitching! Perfect for Halloween but honestly, she's going to be out all year round because she’s just too pretty not to display 🎃🧚♀️
Bought this as a gift for my niece who adores anything fantasy-related. She was overjoyed with the intricate details and high-quality finish of this doll.
the joints are super flexible allowing me lots of fun posing time perfect for photography enthusiasts like myself no caps needed here cause the product speaks volumes itself
pretty
As an avid collector, I must say that this 1/4 BJD Fairy Witch Doll takes center stage in my showcase due its exceptional beauty and superior craftsmanship 👌💕
the doll's facial features are so lifelike it's almost eerie but in a good way its like having my own little magical creature at home
The quality of this piece is undeniable. It’s been expertly crafted to look and feel incredibly lifelike, yet retains an ethereal beauty that’s truly captivating.
I’m blown away by the flexibility of this doll! I can pose her however I want which makes for some really interesting displays 🧙♀️🌟
good
Absolutely adore how customizable this fairy witch doll is – from outfits to wigs, every change brings about a whole new character 😊💖
This fairy witch doll has far surpassed all my expectations! From her flawless skin right down to her flexible joints, everything about her screams 'high-quality' 👏✨