SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just received this set, and I must say it's even better in person! The skeleton print is so unique and fun. 👍
Perfect outfit for my little guy to run around in all day long. It's not just Halloween costume but also a comfy everyday wear.
This outfit is amazing! The stretchy fabric allows my son to move freely while playing, plus the elastic waistband adds extra comfort.
I got this for my nephew as an early Halloween gift. He loves it - says he feels like a 'cool dude' wearing it!
The quality of this sweatshirt and pants set exceeded our expectations! My boy has worn it several times already, still looks new.
I love how practical yet festive this outfit is. It’s perfect for fall season with its comfortable fit and playful design.
Bought one for each of my twin boys. They're obsessed with the skeleton design – they want to wear them every day!
this was such a great find! very comfortable and cute on my son who won't stop running around or jumping off things 😂
good
Absolutely adorable set...the skeleton print gives it that festive touch without being too much..my little man loves his ‘bones’ suit 🦴
The elasticity of the material makes sure there are no restrictions during playtime; definitely worth buying!
i'm impressed by how soft the fabric feels against skin, doesn't irritate at all which is always important when shopping clothes for kids
This isn’t your typical boring kids' clothing; its vibrant pattern brings life into any room – literally!
This outfit is as practical as it is cute. The elastic waistband ensures a snug fit, while the stretchy fabric allows for plenty of movement.
The skeleton print on this set is fun and festive without being over-the-top. My son adores wearing it not only for Halloween but throughout the season too!
Absolutely love how comfortable yet stylish this sweatshirt and pants set are - my little one can't get enough of them!
bought this for my grandson who loves anything to do with skeletons; he was thrilled to bits when he saw it
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My boy’s eyes lit up when I showed him his new outfit – now we're both excited about fall 🍂🎃
This skeleton printed outfit has become my son's favorite go-to attire. It's comfy, playful & just right for the cooler weather.