SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This costume works wonders when trying to capture some fun social media moments with your pet 😺😸 Absolutely love how photogenic my kitty looks wearing it!
🐻💕This bear headdress is just too cute! It's perfect for Halloween, but honestly I let my cat wear it all the time. The fit is comfortable and doesn't seem to bother her at all.
Got this adorable little costume for my dog and it fits him perfectly. He seems really comfortable in it which was a big concern of mine. Plus, we get compliments wherever we go!
Adorable
i love how easy this costume is to put on my cat - she’s usually not a fan of clothes but she didn’t mind this at all! plus its lightweight so i don’t have to worry about her getting hot
This bear headdress has made our family photoshoots even more memorable! Not only does our little pup look absolutely adorable, but the comfort level also keeps him happy throughout the session.
recommend
The ethnic-inspired design adds such a unique touch. Our pet looks like a whimsical woodland creature with this on – definitely an attention-grabber during parties or cosplay events!
We've tried different costumes before, but none were as comfortable as this one. My fur baby can move around freely without feeling restricted – great product overall!
Satisfactory
this bear headgear is awesome because its suitable for any season - whether its summer or fall, our pup gets to join us in every celebration 🎉
I appreciate that it's hand washable and air dries quickly; maintaining it has been hassle-free so far.
ok
A big thumbs up 👍 for creating something so cute yet practical. Perfectly sized for small pets under 10 pounds & adjustable too! No discomfort whatsoever, just pure adorableness.
impressive