SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👻 This hanging head decoration is the perfect addition to my Halloween setup! The size is just right, not too big or small, and it's realistic. Definitely adds a spook factor I was looking for.
Love how this piece can be used both indoors and outdoors. It really leveled up our porch decor for trick-or-treaters!
Impressive
The quality of this thing...wow! Made from durable latex and foam, it feels so real – definitely gave me chills when I first saw it.
I appreciate that this decoration is easy to maintain. A quick spot clean keeps it fresh year after year. Worth every penny!
This was an absolutely awesome addition to our Halloween decor. Very well made, on time, wrapped well! No reason to hesitate on this item!!
recommend
This eerie prop has become the centerpiece of our Halloween party decorations – everyone asks where we got it from! Highly recommend if you want something unique with a proper fright factor 😱
wow what an awesome halloween prop! its realistic features are truly spooky especially in dim light i love how versatile it is being able to use inside or outside 👍
Spectacular
this 13-inch horror showpiece makes such a statement at my home each halloween guests never forget their experience here thanks to its haunting presence 🎃
i'm impressed by the attention to detail on this hanging head decoration very lifelike which adds maximum spookiness plus its size makes quite an impact
ok
the fact that this creepy item can withstand outdoor conditions without losing any of its scare appeal speaks volumes about its durability great purchase indeed 💀
honestly didn't expect such high-quality material in a halloween prop but boy was i surprised gives off genuine scary vibes while being sturdy enough for years of use highly recommended 🖤
frightful