SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a Samsung Galaxy Note20 Ultra 5G user, I missed having an IR blaster. This gadget has filled that gap perfectly. I've tested it on my LG TV, and it works flawlessly. Its keychain design is super handy!
This device passes the 'it just works' test with flying colors. The app is straightforward yet effective. Its method for finding the correct IR codes is ingenious and user-friendly. A must-have for frequent travelers
Initially skeptical, I was amazed to find this device works with every TV I've tried - a total of 50! The setup is simple and efficient. A fantastic find for anyone needing a universal remote solution
The ease of use and functionality of this monitor have been a game-changer for me. I'm thrilled with the precision of the readings and the sleek design
As someone who values environmental awareness, this monitor has been a revelation. The data it provides is reliable and has helped me maintain an ideal atmosphere at home
I gifted this monitor to my grandparents, and it's been a great help to them. It's simple to use and provides peace of mind regarding their home's environment
The robustness of this product is impressive. It has withstood daily use and continues to function flawlessly, providing accurate readings
The real-time alerts from this monitor are incredibly useful. They keep me informed about my home's conditions, ensuring everything is optimal
What impresses me most is the long battery life. It's low maintenance and always reliable - a major plus in my busy life
The customer support for this product is outstanding. They are knowledgeable and quick to assist, enhancing the overall experience
This monitor's integration with other smart home devices is seamless and efficient. It's a smart addition to any modern home
The sleek and compact design of this monitor makes it a discreet yet powerful addition to my home. It's both functional and aesthetically pleasing
The durability and resilience of this monitor are commendable. It's survived accidental drops and continues to provide accurate data
The user interface of this device is incredibly intuitive. I was able to set it up and start using it within minutes, which was a pleasant surprise
I appreciate how this monitor allows me to track and record data over time. It's great for noticing trends and making informed decisions about my home's environment
The portability of this monitor is a standout feature. I can easily move it between rooms to get a comprehensive understanding of my home's conditions
I love how this device allows me to customize alerts and settings. It's tailored to my needs, making it a valuable part of my daily routine
The accuracy of this monitor is unparalleled. I've compared it with other devices, and it consistently provides the most reliable readings
This monitor's ability to connect to Wi-Fi and provide updates is incredibly convenient. It's a great tool for anyone who wants to stay informed about their home environment
I was impressed by the range of this device. It provides accurate readings even in larger rooms, which is essential for my spacious living area
The alert system of this monitor is not only prompt but also very detailed. It provides me with all the information I need to make quick decisions
Setting up this device was a breeze. The instructions were clear, and the process was straightforward, making it accessible even for those who aren't tech-savvy
The data logging feature of this monitor is incredibly useful. It helps me track changes over time and maintain the perfect environment in my home
I was pleasantly surprised with the simplicity of the setup process. Unlike other adapters that require multiple steps to pair, this Wi-Fi monitor was a breeze to get running. Just plug it in, go to the app, add the device, and within seconds, it's operational. It's amazing how effortless it is!
The plug-and-play feature of this monitor is exactly what I needed. It's been a game-changer in monitoring temperature and humidity levels. It's reliable and has significantly eased my daily routines
Using this device with my Samsung phone has been seamless. It controls a range of devices in my home - from my TV to my projector. It's convenient, efficient, and I highly recommend it
This device is straightforward - plug it into your phone, use the app, and it works like magic. It's incredibly user-friendly
Setting up this device as a programmable remote was a breeze. It's easy to use, offers great value, and has been an excellent addition to my home. However, handle it with care as it's a bit delicate
Installation was a snap. Just plug it into the USB, and my phone recognized it instantly. It pairs quickly with devices and the keychain ring is a clever touch for convenience
Losing remotes is a common issue in my home with three young kids. This product has been a lifesaver. It's easy to use, well-built, and I can now control all my TVs with a single device connected to my phone
I've used this to interact with various IR devices and it's worked flawlessly. The app support is extensive, and it even senses IR signals, which was a delightful surprise
Working with televisions, this device is a gem. It's all I need along with my phone and keys, making my job much easier
After losing the remote for my old amplifier, this device came to the rescue. The ability to customize remote buttons through the app was an unexpected but welcome feature
Ever since I got this Intelligent Wi-Fi Temp & Humidity Monitor, my life has become so much easier. It's user-friendly and efficient, making it a must-have in every household
This product has exceeded my expectations. The accuracy in temperature and humidity readings is impeccable. Highly recommended for those who value precision
The sleek design and portability of this monitor are outstanding. It blends well with my home decor while providing essential readings
The durability of this product impresses me. It's survived a few accidental drops and continues to function perfectly
I appreciate the real-time alerts I get from this monitor. It keeps me informed about the conditions in my home, even when I'm away
The long battery life of this monitor is a major plus. I don't have to worry about frequent recharging, which is a relief
I gifted this to my parents, and they can't stop raving about it. It's user-friendly, even for those who aren't tech-savvy
The integration with smart home systems is seamless. I've connected it to my home network, and it works like a charm
The customer support for this product is commendable. They were helpful and prompt in addressing my queries
The data accuracy and consistency of this monitor are top-notch. It's a reliable gadget for anyone who values environmental control