SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great
Arrived in good condition are big and heavy a little
Encountered similar earrings at a higher price elsewhere but found these at a more accessible price point here. The quality and feel surpassed my expectations!
Just like picture
They turned out a bit larger than expected but remain adorable. I love them and often wear them, planning to indulge in another color soon.
Appreciate how clear and well-made these are, plus they're light as a feather on the ears.
Just like the pic I love them
These earrings are not only comfortable but also exude classiness. They're lightweight, avoid entangling in long hair, and feature a user-friendly closure. Though they have a plastic-like texture, likely from resin or acrylic, they complement any ensemble well and offer a subtle flair that's perfect for office wear.
Absolutely adorable and lighter than expected. They're noticeable without weighing down your earlobes and versatile enough to match anything.
Love the earrings even the green is a bit lighter than I was expecting.
Being a fan of acrylic, I was thrilled to find these, especially since I lean towards gold jewelry. The square shape is a nostalgic nod to the 90's-2000's fashion resurgence. Made from thick, quality acrylic with a robust hook mechanism, they're exceptional in quality.
Excellent quality looks durable I highly recommend
It's like the picture. About 3 cm long earrings
Very nice I loved
The chunky aesthetic of these earrings is a hit with me, and despite their size, they aren't heavy. The resin colors pop, and the gold elements are a nice touch. While not minimalist, they add a dash of glamour to any look.
They matched perfectly with a black and white outfit!
These earrings shine in their simplicity and lightweight design, with clasps that secure effortlessly. Perfectly sized for versatility, they're a bargain for such unique pieces.
Very beautiful, they do not even weigh, they are clearer than the image
Very good quality!! Equal to the photo!!!
Exelent
The resin material gives these earrings a distinctive edge, making them look like glass or gemstone. The clarity of the resin beautifully complements the gold metal, creating a subtle yet stunning effect.
Lighter than the picture, but the quality is good
I'm quite fond of these earrings . Their open rectangle shape, clear acrylic with gold accents, and functional style that pairs with anything caught my eye. The affordability and appeal to women of various ages are why I highly recommend them.
Absolutely stunning! They were a tad smaller than I expected but still made a significant impact. Suitable for a fancy dinner or casual jeans day. The clasps are secure, ensuring they stay put. They lend an air of sophistication that's fitting for a professional environment, elevating femininity in a mature manner.
These earrings caught my eye for their uniqueness and well-crafted design. They're moderately heavy, so if you're not accustomed to wearing heavier earrings, start by wearing them for a few hours. The clasp is secure, ensuring they stay in place, and they come in a stylish grey pouch, making them a perfect gift.
Perfect but very heavy on the ear I thought lighter
They are very beautiful, they arrived very quickly in Mexico
Offering a 90’s vibe, these earrings are lightweight and won't weigh down your ears.
Unique and well-crafted, these earrings feel extremely light and comfortable to the point of forgetting you're wearing them. They represent excellent value and craftsmanship.
Adorably cute, I adore these earrings, and they're also of great quality.
They're quite pretty, although the actual color has less pink and more of a brown shade than the pictures suggested. I'll pair them with a different outfit instead.
They are beautiful but the green color is not so strong
Cute and lightweight. An excellent purchase.
I'm really fond of these. They're lightweight and comfortable.
Nice earrings! Amber; ))
Exactly as picture.
They met my expectations precisely. I've enjoyed wearing them on several occasions.
These earrings are fashionably on-trend, offering various color options and true hoop functionality. One hoop's back fastener was bent upon arrival, but after a quick fix, they became easy to wear and comfortable. Their design and price point make them a comparable alternative to more expensive designer acrylic/resin earrings. They claim to have stainless steel posts, which so far have been comfortable for me.
These earrings are stunningly beautiful with vibrant color. Unfortunately, they were too large for my wife's preference. They're flawless, though, and I'll find someone who appreciates their size.
The color is fantastic, and shipping was swift. The only downside is the back clip's awkward design, making it tricky to close without risking damage. Despite this, they've garnered compliments.
Simply beautiful.
Chosen as a Christmas gift, these earrings are very pretty, and she absolutely loved them.
They're just okay for me; I wouldn't purchase them again.
Ideal for a summer wedding. Imagine pairing them with a vintage Guinnea Sac dress and chunky light-colored boots, styling your hair in a bun adorned with wildflowers for a minimalist makeup look. You'll resemble a fashion magazine model, especially with these earrings as the finishing touch.
The earrings appeared much larger in person than in pictures, a surprising yet still pleasing aspect. I plan to order another color for variety.
Very pretty and exactly as expected. Great value for the price.