SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is the perfect combination of playtime and relaxation for my cat. the toy keeps them entertained for hours, and when they’re done playing, they snuggle up inside for a nap. it’s well-made, sturdy, and the material is soft enough for comfort. i also appreciate how compact it is, making it easy to fit into any room. it’s not bulky, and the design is sleek enough that it doesn’t look out of place in my living room. overall, i’m really pleased with this purchase, and my cat seems to be too! highly recommend it for any cat owner.
my cat absolutely loves this! it’s the perfect combo of playtime and nap time. the toy keeps them engaged, and when they’re tired, they curl up for a cozy rest. great buy!
my cat absolutely adores this! it’s both a fun toy and a comfy place to relax. they’ve been batting at the toy non-stop and love curling up inside for naps. it’s also really well-made, and the materials feel sturdy. the size is perfect for my small apartment, and it doesn’t take up too much space. definitely worth the price!
this has been such a fantastic addition to my home. my cat is absolutely in love with it! they play with the toy for hours and then curl up inside for the perfect nap. it’s well-made and feels sturdy enough to last a long time, which is great because my cat can get pretty rough with toys. the size is perfect for my small apartment—it doesn’t take up too much space, and the modern design blends in nicely with my decor. it’s also easy to clean, which is a huge plus for me. overall, i couldn’t be happier with this purchase, and my cat seems to feel the same way. if you’re looking for something that combines fun and comfort, this is definitely worth checking out. highly recommend it to other cat owners!
brilliant
this has been a total hit with my cat! they love playing with the toy for hours, and when they’re done, they snuggle up inside for a nap. it’s well-built, sturdy, and feels like it’s going to last a long time. i was worried it might take up too much space, but it’s actually pretty compact, which is great for my small apartment. the design is sleek and modern, so it fits right in with my furniture. cleaning it is easy, and my cat seems really happy with it. if you’re looking for something fun and functional for your cat, this is a great option.
my cat immediately claimed it, the perfect cozy hideout and toy.
i’m so happy with this purchase! my cat loves playing with the toy and then snuggling up inside for a nap. it’s the perfect balance of entertainment and comfort. the design is sleek and fits right in with my decor. plus, it’s sturdy enough to handle my cat’s wild playtime sessions. i couldn’t be happier with it!
my cat took to this immediately. they love the toy, and it’s become their favorite nap spot. sturdy, easy to clean, and looks great in my space. couldn’t ask for more!
i’ve been searching for something that my cat would actually use, and this has been perfect. they’re entertained by the toy for hours, and when they’re done, they snuggle inside for a nap. it’s soft and cozy, and the material feels really durable. i love that it’s easy to clean and doesn’t take up too much space in my apartment. the design is modern, so it fits right in with the rest of my furniture. it’s also lightweight, making it easy to move around. overall, it’s been a great addition to our home, and my cat absolutely loves it.
playful
this has been such a hit with my cat! they play with the toy for hours and then snuggle up for a nap. it’s sturdy and well-made, and the design is sleek enough to blend into any room. i also appreciate how easy it was to set up. if your cat loves to play and relax, this is a great buy!
my cat seems to enjoy it but loses interest in the toy after a while still naps inside.
my cat was all over this from the minute i set it up. they love playing with the toy and then just lounging inside afterward. really well-designed and fits well with my decor.
this has been a total hit with my cat! they can spend hours playing with the toy, batting it around and staying entertained. when they’re tired, they curl up inside for a nap, and it’s become their new favorite spot. the materials feel really durable, and it’s built to withstand some rough play, which is great. i love how compact it is—it doesn’t take up too much space but still provides plenty of room for my cat to enjoy. the design is sleek and modern, so it blends in nicely with my home decor, which is always a plus. cleaning it is also super easy, so that’s a huge bonus for me. overall, i couldn’t be happier with this purchase, and my cat seems to feel the same way. i highly recommend it to any cat owner looking for something that balances playtime and relaxation!
the perfect mix of comfort and fun for my active cat.
i wasn’t sure my cat would like it, but they’ve barely left it! they love playing with the toy and then curling up for naps. highly recommend if your cat loves playtime and rest.
my cat took to this immediately! they’ve been playing with the toy non-stop and love curling up inside for naps. it’s soft, cozy, and provides the perfect balance of fun and relaxation. i love that it’s sturdy enough to handle their rough playtime, but also comfortable enough for them to sleep in. the design is sleek and fits well with my home decor, which is always a plus. it’s compact but still provides plenty of space for my cat to enjoy. i’m really happy with this purchase, and i’d recommend it to anyone with a playful, energetic cat!
my cat likes it but doesn't use it as much as expected still decent.
adorable
decent quality and design but my cat doesn’t use it as much as i hoped still functional.
this thing is the cat pajamas! I'm absolutely head over heels for it My little buddy can't get enough of that turntable toy. It's like her own personal amusement park or something. From the moment she laid eyes on it she was hooked. She'll spend hours just batting at that thing, chasing it around and around in circles until she finally tires herself out. And let me tell you, there ain't nothing cuter watching your furry friend have a blast with their new favorite plaything. But wait - there's more to this groovy gizmo than meets the eye! Not only is it source of endless entertainment for my kitty companion but also doubles as a comfy spot for her to catch some Zs when she's all played out. It’s not every day you come across such an ace piece of kit that serves dual purposes so brilliantly – keeping my furball entertained while providing her with a snug place to nap? That’s what I call hitting two birds with one stone! And here’s another kicker: The design isn’t half bad either! It fits right into our home decor without sticking out like a sore thumb which is often the case with most pet accessories these days. So yeah, if you're looking for something that'll keep your cat entertained and comfortable all in one go then look no further because this little marvel does exactly just that- plus more!
Great value for money. This multifunctional cat house has brought so much joy to our.
this was a great purchase. my cat loves the toy and the cozy nook for naps. i love how compact it is, and it fits perfectly in my apartment. totally recommend!
The best thing I've bought in years! It's perfect for both playtime and nap time - couldn't ask for anything better.
good
my cat is in love with this! they spend hours playing with the toy, and when they’re tired, they curl up inside for a nap. it’s the perfect size for my small apartment and doesn’t take up too much space. the materials are soft and durable, and the whole thing is really well-built. i also appreciate how easy it was to set up. it’s sleek, modern, and blends in perfectly with my decor. i’m really happy with this purchase, and it’s become my cat’s new favorite spot. highly recommend it to anyone with a playful and curious cat.
i didn’t think something so simple could make such a difference. she absolutely adores her new home
😺Every cat owner needs one of these! Keeps them occupied while providing a safe space to rest.
💖Delighted by how much my cats enjoy their new playground-slash-house, definitely worth every penny!
This little gem has been an absolute hit in our household – even our dog tries to squeeze into it!
this has been a total game-changer for my cat. they’ve always been a bit picky with toys, but they absolutely love batting this one around. when they’re done playing, they curl up inside for the coziest nap. the whole thing is super well-made, with sturdy construction that feels like it’s going to last a long time. i love that it’s compact enough to fit in my living room without taking up too much space, and the sleek design is a bonus since it fits right in with my decor. the material is soft and easy to clean, so it’s low-maintenance for me. i couldn’t be happier with this purchase, and my cat seems to feel the same way. if you’re looking for something that combines playtime and relaxation, this is an excellent option. highly recommend it to other cat owners looking for something fun and functional for their furry friend.
wowza!! never seen mittens take so quickly to something before.
it's okay, my cat plays with the toy sometimes, but prefers other spots to sleep.
my cat loves this! they play with the toy for hours and then curl up inside for a nap. it’s the perfect balance of fun and comfort. the design is sleek and modern, so it doesn’t look out of place in my living room. i’m really happy with the quality too. definitely a great addition to my cat’s playtime routine!
❤️ my cats are in love with their new playhouse, they're always either playing or snoozing in it.
i've bought many cat houses before but none have been as successful as this one!
highly recommend
i’m so happy i got this for my cat! they’re usually picky about toys, but this one has kept them entertained for hours. the toy is fun for them to bat around, and the interior is soft and cozy, perfect for napping afterward. i love that it’s not too bulky, so it doesn’t dominate the room, but it still gives my cat enough space to play and rest. the design is sleek and modern, which is a bonus since it blends in well with my decor. it’s also easy to clean and feels very durable. overall, a great purchase for any cat owner.
the design is cute but my cat only uses the toy occasionally not a must-have.
😊Seeing how much joy this brings to our cats makes it worth every cent. Highly recommended!
This was an instant hit with my kitties - I can't get them out of there!