SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our little furball is absolutely head over paws for this toy ball! It's a total game-changer, no joke. The motion activation feature? Now that's something to bark about. It's super cool, like nothing we've seen before in other toys. From the moment we introduced our pup to this new plaything, it was love at first sight. He just couldn't get enough of it and immediately chasing it around like crazy. You could see his tail wagging non-stop with joy - pure delight right there! What really gets us though is how long this thing keep him entertained. We're talking hours on end here! Our furry friend doesn't easily tire out when he has his paw-tastic ball to play with. His energy seems endless as he runs after it back and forth across the yard or living room depending where we are. The motion activation feature adds an extra layer of fun that keeps our pooch engaged all day long. Once the ball starts moving on its own, you should see his eyes light up! Honestly, seeing him so happy makes us want to join in on the action sometimes too! So if you’re looking for a way to keep your four-legged buddy occupied while also giving them plenty of exercise (without having to lift a finger), then look no further than this amazing toy ball. It’s not just another chewable thingy – trust me; it’s an interactive treat that’ll make your pupper jump for joy every single time they lay their eyes on it!
This rolling toy has become my dog's new favorite. It moves around the house freely, even on our wooden floors.
Perfect for big dogs! My dog can't get enough of it!
I recently bought this interactive dog ball for my little poodle, and it has been a fantastic addition to our home. The motion-activated feature is excellent; the ball starts rolling on its own, keeping my pet entertained for hours. It's so convenient that it can move on different floor types - marble, wood, tiles, or carpets! Plus, I love how it switches between fast and slow running modes automatically.
I appreciate that it’s rechargeable, wish the battery lasts longer
Our terrier absolutely adores his new toy! This automatic rolling ball doesn't just roll around aimlessly but interacts with him in such an engaging manner. The chirping bird sound stimulates his senses and keeps him curious all the time. Not to mention those two long tails attached to the ball add more fun as he loves chasing them around!
The chirping bird sound really stimulates my dog's senses, he goes crazy every time it starts rolling!
love how this toy interacts with my little furball. definitely a must-have for pet owners 👍
The Interactive Motion Activated Dog Ball is a brilliant product indeed! It’s suitable for various floor types which means we can use it anywhere in our house without any issue. My chihuahua enjoys both the fast running (blue light) mode and slow running (purple light) mode equally well.
Absolutely amazing! This interactive ball works great on tiles and carpets alike.
No need to worry about charging issues as it comes with a USB Type-C cable. Very convenient!
I got this for my puppy who seems to have endless energy. This toy not only keeps her busy but also stimulates her senses with its chirping sound and colorful lights.
This interactive dog toy has become an instant hit at our place! Our Shih Tzu simply cannot resist chasing after this moving ball with chirping sounds coming out of it. And when she gets tired of playing chase-the-ball game, she would tug at those long tails attached to the ball – adorable sight!
My shih tzu can't get enough of this interactive ball. It’s fascinating how it changes modes automatically from fast running to slow running, keeping him engaged all day long!
Our pug has found a new best friend in this interactive toy. The motion-activated feature keeps him on his toes, and loves chasing the two long tails around. Plus, it's rechargeable - so convenient for us!
The two long tails add an extra fun element. My dog loves chasing them around!
This automatic rolling toy works wonders in keeping my small dogs engaged throughout the day while I'm busy working from home. They are especially fascinated by its motion activation feature - they never know when or where it'll start moving next!
My pup is always excited to play with this ball, but doesn't seem to be durable
This toy has been a lifesaver for us during the lockdown, it keeps our furry friend busy while we work from home.
We have tried many toys before but nothing compares to this one: not only does it move across different floor types seamlessly but also changes speed unpredictably making playtime more exciting for our furry friend.
I am so glad I came across this automatic rolling toy! It works perfectly on all types of floors, from marble to carpets.
It's so cool how it changes modes automatically! Keeps my dog guessing what’s coming next.
This automatic rolling ball is just what our terrier needed! It moves smoothly across different floor types including tiles and carpets. And the chirping bird sound? She absolutely adores it.
ok
i love that the ball can run fast and slow, keeping my dog engaged all day
My little poodle loves this interactive ball! It's like having a playmate that never gets tired. The chirping bird sound stimulates his curiosity and the two long tails are perfect for tugging games.
I'm impressed by its ability to move on different floor types. A well-designed product indeed!
Satisfactory
My little dog is completely in love with this interactive ball. It's like a new friend for him, always ready to play and entertain. The chirping bird sound stimulates his curiosity and the two long tails are perfect for tugging games.
The automatic interactive modes are brilliant - they really get my pooch moving!
i recently got this motion-activated dog ball for my energetic pup, and it's been a hit. my dog absolutely loves it. the ball keeps him entertained for hours, especially when i’m busy. the motion activation is brilliant; it moves on its own and grabs his attention instantly. i was worried it might be too noisy, but it’s surprisingly quiet. it’s also durable, which is great because my dog can be pretty rough with his toys. it’s easy to charge and lasts a long time on a single charge. overall, it’s a fantastic toy that keeps my dog active and happy.
A must-have for any small dog owner. This rolling ball provides endless fun.
My dog is obsessed with the chirping bird sound. It's a great way to stimulate his senses!
This motion-activated dog ball has been a wonderful addition to our pet supplies. Its ability to change modes automatically keeps my bichon frise engaged and active throughout the day.
Just ok
The motion-activated feature of this ball has been an instant hit in our home. It can move across different floor types seamlessly making playtime more exciting for our furry friend.
The motion-activated feature is genius! Keeps my dog entertained even when I'm not around.
the long tails are a nice touch, my pup loves tugging on them
I was pleasantly surprised by how well this toy works on marble floors. Highly recommended!
We've tried many toys before but nothing compares to this one: an active rolling ball that works perfectly on marble floors! No more worrying about scratches or damages.
This toy is a fantastic addition to our pet supplies. Its ability to change modes automatically keeps my dachshund engaged and active throughout the day.
The motion-activated feature of this ball has been an instant hit in our home. It can move across different floor types seamlessly making playtime more exciting for our furry friend.
recommend
Good!!!
This interactive dog ball has been a wonderful addition to our home. My dog is full of energy and needs constant stimulation, and this toy does the trick. The motion activation makes it exciting and unpredictable, which keeps him engaged. I love that it’s rechargeable; no need to keep buying batteries. It’s also tough and withstands a lot of rough play. The size is perfect for my medium-sized dog, and he enjoys chasing it around the house. It’s been great for rainy days when we can’t go outside. Highly recommend this to anyone with an active dog.
My terrier is in love with this toy! The motion-activated feature keeps her engaged for hours. Plus, it's rechargeable - no more frequent battery replacements.
Loving the long tails - adds an extra fun element for tugging games!
Loving that it's rechargeable. No more worries about batteries running out.
Impressive
This automatic rolling ball has been a game-changer for us. It moves smoothly across different floor types and the chirping bird sound stimulates our dog's senses!
we got this interactive ball for our dog, and it’s been fantastic. he’s usually pretty picky with toys, but he took to this one right away. the motion activation is a smart feature that keeps him intrigued and playing. it’s durable enough to handle his rough play, which is a big plus. i appreciate that it’s rechargeable and easy to clean. it’s also the perfect size for him to carry around. he’s been more active and seems happier since we got it. it’s nice to see him so engaged and entertained. definitely a great buy for any dog owner.
A lifesaver during lockdown. Keeps our pup busy while we work from home.
I got this for my chihuahua who seems to have endless energy. This toy not only keeps him busy but also stimulates his curiosity with its chirping sound and colorful lights.
Great product! The automatic modes keep my puppy engaged all day.
Perfect toy to keep my pup active and entertained!
Our Shih Tzu can't get enough of this interactive ball that rolls around all by itself. The changing modes from fast running to slow running keep him entertained throughout the day!
Rechargeable feature saves us from constantly buying batteries. Great design!
Suitable for various floor types - marble, wood, tiles. So versatile!
I purchased this interactive ball for my dog, and it’s been amazing. He loves chasing it around, and the motion activation keeps him entertained for hours. It’s durable and has withstood his rough play, which is impressive. The fact that it’s rechargeable is a huge plus; I don’t have to worry about running out of batteries. It’s also easy to clean, which is important since it gets a lot of use. My dog seems happier and more active with this toy, and it gives me a break from constantly having to play with him. Highly recommend!
worthwhile
The automatic modes are genius, keeps my dog guessing what’s next.
This toy is a fantastic addition to our pet supplies. Its ability to change modes automatically keeps my dachshund engaged and active throughout the day.
My poodle loves this interactive ball! It's like having a playmate that never gets tired. The chirping bird sound stimulates his curiosity and the two long tails are perfect for tugging games.
this interactive dog ball has been a great toy for my dog. he’s very energetic and needs lots of stimulation, and this ball keeps him entertained. the motion activation is awesome; it moves on its own and catches his attention right away. it’s also durable and holds up well to his rough play. i love that it’s rechargeable, so no more buying batteries. it’s easy to use and clean too. my dog looks forward to playing with it every day, and it’s helped keep him active and happy. i’m really pleased with this purchase. highly recommend to any dog owner looking for a fun and engaging toy.
I love how this rolling toy interacts with my dog, keeping him busy while I'm at work. Plus, it’s rechargeable which means no extra cost on batteries!
Works effortlessly across different floor types, even on our carpets.
This rolling ball has made playtime more exciting for our puppy.