SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It fits perfectly in my Honda Civic and is very helpful in cold weather. It saves time in the morning as I don't have to wait for the window to defrost. It's simple to use and store.
It's incredibly effective. I used it during a snow and ice storm, and it was easy to remove and store in the trunk. It made my morning commute worry-free.
It's quick to put on and take off. It's useful for avoiding windshield scraping, and I can store it in the trunk when it's wet.
Easy to install on both a sedan and SUV, and it keeps the windshield clear during snow and ice storms.
It covers the entire windshield, including the area around the wipers. It's well-made.
I got this for my car at work, and it's so effective that my coworkers also bought it. It's a must-have in snowy areas, especially as it prevents window icing.
It saves a lot of time in the morning, as I no longer need to scrape my windshield.
The cover is made of sturdy canvas and vinyl. It's durable, fits my truck well, and stays in place even in snowy and windy conditions.
It's a lightweight cover, hoping it will last through winter. It covers the windshield well but is quite light.
The magnets are effective in keeping the cover in place and prevent frost on the windshield.
Easy to use, well-constructed, prevents windows from icing, and offers great value.
It's thinner and more compact than other covers, easy to unfold, and stays in place even in bad weather. Keeps frost off the windshield.
It's great for preventing ice on the windshield, reducing the need to warm up the car for defrosting in the morning.
Simply place it on your car before it snows, and then remove and shake it off when you need to go. It's very convenient and quick to use in bad weather.
This is very useful for those without a garage. It's been holding up well against wind and weather.
It remains firm even under heavy snow and keeps the windshield clear of ice, saving a lot of time.
My children enjoy using this. It absorbs water, so make sure to place it where it can drain.
The magnets keep it secure and protect the windshield from snow. They're covered to avoid scratching the car. Highly recommended.
Chosen for my husband's car, it covers the wiper blades which is a plus. We hope it works as expected.
Well-made, good design, and ready for winter. Better than previous ones I've had.
It seems well-made and fits well. I think it'll be effective and save me time and effort.
It covered my windshield and front side windows, preventing frost and saving me time in the morning.
Excellent for preventing frost and snow buildup on the windshield. Also helps prevent condensation inside, which is useful in our camper van.
It seems well-made for winter, fitting a Ford Explorer nicely. It might get stiff in freezing temperatures with snow or ice on it.
Ideal for cars parked outside in snow. Easy to install and remove, and protects well against frost.
This cover is efficient and easy to store and use. It was helpful during a freeze in October.
It's great for frost and fits well on my 2012 Nissan Versa. I haven't tried it with heavy snow or ice yet.
This is a high-quality snow shield. It fits my Nissan Sentra SR perfectly and is ready for snow.
This cover is perfect for cars parked outside during winter. It's thicker than usual covers and is easy for my son to use.
Living in Alaska, this windshield cover is a necessity. It fits well and keeps the windshield clear of snow.
I used it during a snowfall, and it was a big help. It was slightly too big for my car but still effective. It made clearing snow off the windshield quick and easy.
This windshield cover for cars is excellent for winter. It simplifies clearing snow and ice off the windshield. It's easy to install, remove, and store.
This product is long-lasting and effective.
I'm so glad I got this, I now own three.
The product delivers on its promises.
I was so impressed, I bought another.
Convenient and lightweight, it saves time in cold areas and makes a great gift.
Great for snowy winters, saves time and protects wiper blades. My wife loves it.
Haven't used it in a snowstorm yet, but it fits well and the magnets are strong.
Ideal for big SUVs, covers the entire area and makes snow removal easier.
Effective and saves time.
This is the best cover I've used compared to others.
It covers the car well.
It's durable, fits a 2013 Ford Excursion perfectly, and isn't prone to ripping.
It excellently protects against ice, snow, dirt, and hail.
It's very effective in cold conditions, preventing ice on the window.
I appreciate the magnetic tabs that make it easy to place over the window.
It fits perfectly on a 2008 Dodge Charger and is easy to install.
This windshield protector is effective, easy to set up and remove after snow.
Helps in keeping my car seats from getting too hot.
The installation process is very easy.
It's of good quality, straightforward to use, and effective.