SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This white noise machine has been an absolute lifesaver in our household. Not only does it help my toddler fall asleep quickly, but it also drowns out everyday noises, ensuring a peaceful night's rest for the whole family. The variety of sounds means we can switch it up to keep things interesting. Highly recommend for any parent looking for a sleep solution.
I bought this for my grandson who struggles with sleep, and it's been amazing. The adjustable volume and sound options mean we can find the perfect setting for any situation. It's durable too, which is essential when dealing with little ones. This white noise machine has become an essential part of our bedtime routine.
As a mother of two, finding a way to soothe my newborn while keeping my toddler asleep was a challenge, until I discovered this machine. The gentle, calming sounds work like a charm for both of my kids. It's also incredibly user-friendly, which is a plus for busy parents. Definitely a must-have in any nursery.
I was initially skeptical about using a sound machine for my baby, but this product changed my mind. The soft hum of white noise creates such a tranquil environment that it even helps me relax. It's small and portable, making it perfect for travel. A great investment for new parents.
Struggling with tinnitus, I sought a soothing sound solution and found this machine. It's been a game changer for my kids' sleep, thanks to its variety of sounds, volume control, timer, and even a night light. Definitely a worthwhile purchase.
Initially, I was impressed by the quality of this machine. The sound is excellent and the volume control is spot on. It's been so effective for my kids that I bought a second one. It's not the smallest for travel, but it's manageable and totally worth it.
As a parent, I've found this white noise machine incredibly helpful for my child's sleep. It's very relaxing and helps them drift off quickly and peacefully. It's been a great addition to our bedtime routine.
Living next to a noisy neighbor, I decided to try this white noise machine for my child's room. It's compact but powerful enough to mask the disturbing sounds, ensuring a peaceful night's sleep for my little one.
After going through several sound machines with subpar durability, I found this one. It offers a wider range of sounds, looks great, and is more affordable. It's been a wonderful addition to my child's nursery.
This project turned out to be fantastic. The sound level is perfect, not too loud or distracting. It's made a significant difference in my child's sleep. Truly an amazing item.
The versatility of this machine is impressive. It's compact, looks good, and can be very quiet or loud as needed. It's the best one I've purchased in years and I highly recommend it for any parent.
This is the best noise machine I've ever used. It's ideal for family travels, thanks to its compact size and USB power. I've even gifted several to friends and family, as it's perfect for every bedroom.
Suffering from tinnitus, I tried this white noise machine on my doctor's advice. It's been a week and my sleep quality has dramatically improved. It even drowns out background noises, making it a great choice for any family.
This sound machine is fantastic for its variety of fan sounds, aiding in peaceful sleep. It's small and fits nicely in a child's room, with volume that can go quite high if needed.
We've placed these machines in our boys' room, and they've been lifesavers. They allow us to continue with our chores while the boys nap, despite our thin walls.
I'm thrilled with this sound machine and have bought several for different rooms. The sound quality is excellent, and there's no looping. I highly recommend it to any parent considering it.
This white noise machine has been a game-changer for my kids' bedtime routine. Unlike music, the various white noise sounds are really soothing and help clear their minds for a peaceful sleep. It's a fantastic product.
I purchased this for the colder months to avoid using a fan and freezing my spouse. It's impressively compact and offers a delightful array of sounds, including rain and water, which even my husband enjoys.
After trying numerous noise machines, this one stands out as the perfect choice. Its size, sound quality, and functionality are exactly what I was looking for in a machine for my children's room.
I was amazed at how well this machine worked. We left it on day and night for months for my granddaughter, who had trouble sleeping, and it significantly improved her sleep quality.
The variety of white noise options and the volume capability in such a compact size is excellent. It's been a great aid in creating a peaceful environment for my children.
My daughter and I both have one on each side of our beds. They help us sleep through the night and even keep my dog calm by drowning out neighborhood noises. I never travel without them.
We've found several sound machines helpful, but this one is a favorite. We always pack it in our suitcase when we travel. In NYC, it was perfect – loud enough and even had a light, which was great in our cruise ship's interior cabin.
I got this as a gift for a friend, and she loves it! I have one myself, and my sister and her daughter also use it. It really does help with getting a good night's sleep.
I'm quite particular about sound machines, but this one is just perfect. The ability to dim the light and the quality of the white noise are excellent.
This machine has been a necessity in my life. I use it every day and take it with me when I travel. It guarantees quality sleep.
This unit is super easy to use and works wonderfully. We love the rain sound - it's very relaxing and a nice way to wake up.
It's a bit smaller than I expected, but I love the variety of sounds and the automatic turn-off feature.
The sound from this little machine is surprisingly powerful. I'm considering buying another one.
I'm really happy with this purchase. It's priced right, remembers the last setting, and offers good sound and volume increments.
The volume control on this machine is perfect. It's been immensely helpful with my insomnia and in getting to sleep.
Though I haven't traveled with it yet, this machine's continuous play feature has been fantastic.
The crisp sounds from this machine are a revelation. Once you get used to drowning out external noises, it's hard to go back.
This machine exceeded all my expectations. I've used it in my bedroom and recently bought a second one for the TV room.
Initially skeptical, this little sound box has won me over. It's been a great travel companion for me, and I've started using it regularly at home too.
This was a lifesaver during our July 4th travel. It helped not only my dog relax but also made the trip more comfortable for the whole family.
Finally, I can get a good night's sleep thanks to this machine. It's been a great help for my family.
This noise machine is a standout. It's the first I've found without an audible loop, is easy to use, and the sound quality is excellent for my needs.
Ever since I started using this machine, I've been enjoying the best sleep in years. It's compact and was even perfect for a family cruise.
As a parent, I'm really loving this product. It's made bedtime routines smoother for my kids.
This machine has been great for both home use and travel. It's helped my whole family get better sleep, especially during trips.
I absolutely love this machine and use it every night for my kids. I just wish it could run all night. Nonetheless, it's still a worthy purchase for any parent.
For the price, this little machine is a great buy. I use it nightly for my kids and it's become an essential part of our bedtime routine.
This product has been a simple yet effective solution for my family's sleep needs. It does its job of inducing sleep wonderfully.
This machine is a nightly blessing. The white noise is incredibly soothing and relaxing, ensuring a peaceful sleep every time.
This has been a great aid in helping me fall asleep. The soothing sounds make it much easier to drift off.
This small, portable machine is loud enough to create a comforting white noise environment, perfect for sleeping.
Working night shifts, I sleep during the day. This machine has been a lifesaver in blocking daytime noises, ensuring uninterrupted sleep.
I use this machine every night. The white noise is perfect for my sleep, and its portability is a big plus. I prefer keeping it on throughout the night.
The train and storm sounds are fantastic for helping my grandson sleep. It's been a wonderful aid for bedtime.
As a frequent traveler, I find this to be the best sound machine for its ease of use and portability.
My four-month-old nephew adores this sound machine. It's become an essential part of his bedtime routine.