SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the design of this bag, and it definitely gives the impression of an expensive bag. It also offers ample storage space in both compartments. I took it on a week-long trip out of the country and was able to organize my makeup in one section and my toiletries in the other. I'll definitely be taking this on all my trips from now on.
I've been using a clear plastic tub to organize my makeup for years, and I finally decided to invest in something new to keep everything in order. This bag was perfect! I bought the medium size since they were out of the large one, but it holds everything I need, including my big bottle of Micellar water. It will be great for keeping my cabinets organized and for travel as well. I'm hoping it will last and not deteriorate over time.
I was looking for something to use while putting on makeup in the car (as a passenger). With typical bags, I'd be searching for what I needed, and there was nowhere to put things, leading to items falling out of my lap and getting lost in seat cracks. This bag allows for compartmentalizing your items, and it opens out flat enough that things stay in the bag and are easy to find! It perfectly meets my needs.
I researched various makeup bags that zip from side to side, and I was highly impressed with the quality and price of this makeup bag. It holds a significant amount of products, and I love the way it opens up, making it easy to find everything in your bag.
I love this makeup bag so much. I saw it gaining popularity on TikTok, and I finally decided to try it out, and I understand why! It's not bulky, and I appreciate how I can see all my products once it's opened and laid out, yet it remains organized. I gifted one to a friend for Christmas, and she loves it as well! My mom got herself one too, and we're all obsessed! It's totally worth it, and I don't think I can go back to using any other kind of makeup bag. It's also really sturdy!
It's convenient for my 22-year-old. There's plenty of compacted space for her makeup, and I'm considering getting one for myself. It keeps everything in one place and is sturdy.
This bag was more than enough for my small makeup collection. The quality is excellent, and it looks cute too.
This bag is big enough for my travel makeup and toiletries, but it's not too bulky. The BEST feature is that it sits flat, allowing you to see everything. It zips on a cross curve, making it easy to travel with. I prefer it over others that unfold and need to be hung up because it saves space.
No more digging for what you need. Even my kids were impressed with the design and how you can see everything. It holds most of what I need, including makeup and toiletries. I opted for the medium size because I often carry a separate ziplock bag for liquid toiletries, making it easy to pull them out when going through security.
It turned out to be larger than I expected, but it's the perfect size for all of my makeup (and even more!). I was able to organize my makeup and declutter a previously overcrowded drawer. The material is nice and durable, and there's not much to dislike about it!
This makeup bag has a fantastic shape. It unzips to open flat, allowing you to see all your makeup items. The creamy white color looks very elegant. I gave it to my teenage granddaughter for Christmas, and she loves it.
I purchased this for my daughter for Christmas, and she absolutely loved it. The bag is of excellent quality, and I love it too. I'll be getting one for myself as well. I saw ads on social media for other brands, but this one is definitely nicer and better quality.
I purchased this because I was influenced... LOL. I do like it, and it's well-made, but I think I need a larger one. So, if you don't carry a lot of products, then this would be nice to own.
While it's pretty roomy, a lot of my cosmetic items got mixed up when closing the zipper. Yes, it has space, but I believe there are other cosmetic bags out there that are better.
I got this for my daughter-in-law, and she absolutely loves it! It's roomy and has an expensive look to it. Now both of my granddaughters want one too.
It's more plastic-like than I had anticipated. It's still nice, but it's not so easy to close quickly when fully open on the table, and the zipper can get stuck.
I was in search of a new toiletries bag, and this one is big and can fit a lot. I love that it can zip open and just sit on the counter.
This bag is very well made and has a rich appearance. It offers plenty of room, and I appreciate all the dividers. It fits all my makeup with extra room to spare.
It's a makeup bag, and it's good, but in my opinion, there's nothing about it that makes it better than any other makeup bag. I don't quite understand the hype.
Out of all the makeup bags I've owned, this is by far the best I've purchased! It's spacious and perfect for someone with a minimal to maximum makeup routine. You could even use it to store your skincare products.
It's the right size and makes it easy to keep my makeup organized!
I chose the medium size, and it can hold a lot of products. While I can't speak to the quality just yet, I'm hopeful it will last me. I had previously tried the drawstring style where you spread out all your stuff, but I didn't like it because it wasn't closed. I'm a huge fan of the pockets for organization in this bag, and the double zipper is crucial.
Roomy, comfortable. One minus-smell
It's really very, very good.
Ordered a cosmetic bag not for its intended purpose, but for a style. Yes, it would be possible to take it on a trip in a more convenient and compact form. The quality is not bad, the seams are even. Leather. The substitute is also not bad, about the inscription I am not sure that it will last long, but this is not so important. I recommend this budget cosmetic bag to everyone!
Very good material and if it fits good things thank you
Totally thrilled with this toiletry bag. I knew I'd be tricked by how small and mighty this thing is, but was still shocked to discover it's replacing a bag at least three times bigger and with room to spare. We are constantly on the road, and knowing my stuff is organized, clean, and fits in a bag that saves me even more room for clothes and other travel necessities is a big win. Design on this bag is very beautiful
Equal to the photo! Best purchase I made. It is big and everything fits.
Incredible 😻
I liked it! Fits quite a lot
It is beautiful and has a well OK finish. It's a little thin, but it doesn't seem to be that fragile. There's plenty of room, I thought it was worth it for the price.
Love this cosmetic bag!
I am very impressed with the quality of the products. Nice
smells really bad 😂 but is sturdy, zipper works well and fits a lot of stuff 😘🥰🥰
Cool quality :)
Ordered this product for an upcoming trip and I would recommend it. My previous makeup bag was really large. I was looking for a makeup case that was big enough to fit all of my necessary makeup and skincare while being small enough to pack and travel. This case was perfect for the job! I was able to fit all of my skincare products on one side and makeup on the other. I love how it has a zipper divider that fits all of my makeup brushes. I love that I can unzip the case and it lies flat, it makes it so easy to find my products.
I think this makeup bag works for me because my makeup is always organized and very easily accessible. All the pockets are very useful for my hair products, lipsticks, safety pins, and many other small things that I would loose without the pockets. The only thing I don't like is the plastic compartment. I wish it was more stitched in so things from the other side would not slide over. When I took this makeup bag traveling, the material was very nice that traveling was not a problem. When I got back from my travels, I was able to easily wipe off the makeup I got on the bag.
Lighter than I thought, it arrived well packaged. The material feels very fine and beautiful.
It's very nice, just like the photo. It opens completely and has a lot of capacity. Has exceeded my expectations
It is very wide and there are many things, for the price is fine but the lining inside comes somewhat fragile and not very good quality, the closure works very well for the price seems like a good purchase
Has a lot of capacity. It's like in the photo. Only. I wish I had two on both sides to zip up. Would be more practical when opening and closing the toiletry bag.
This is amazing quality. I really love that when unzipped, it lays flat so you can see everything inside. The handle is nice and strong and does not feel flimsy and there are additional pockets on the interior which is a nice perk! Definitely worth the money. The only thing I would change would be adding feet on the bottom so it doesn't get scuffed up and dirty. Other than that, it's great!
It is just as the picture is very surprised with the quality and the big size is very happy with the purchase
Very good purchase. Sent quickly to Colombia.
Super product.
My very first bag from a different company tho it was cheaper didn't have as much strapped compartments as these & was one inch smaller. & tho I enjoyed the quality as far as its standout texture and color option of that other company. However, when I saw that this had a clear pouch where you could see the products, I decided to go with this company. Even though they did not have my beige textured one I really enjoyed, I compromised by ordering the plain beige. Now I travel with my makeup everywhere and I want to be able to have a bag that could take a beating. So I figured that may be going with the texture design because it can hide its noticeably lost of it shape easily 🤞🏽.
The quality of this product is great. It is a large toiletry bag fits a lot.
Arrived fast, within two weeks. Had a slight plastic smell, but went away after taking it out of the plastic.