SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this product to replace my bath scrunchie, which needed frequent replacement due to its short lifespan. This replacement is user-friendly – you can easily apply liquid bath soap to its surface and use it just like a scrunchie. It conveniently fits in my shower alongside my shampoo and liquid soap. It's gentle on the skin during use and effectively removes all soap residue after each shower. This functional replacement eliminates the need for constant replacements!
It's one of the best body scrubbers I've ever used, with a wide and comfortable grip. It strikes the perfect balance between exfoliating effectiveness and a soft, loofah-like feel.
For most of my life, I've used only my hands and soap in the shower. However, after trying this product, I can genuinely feel the difference in cleanliness and refreshment it provides compared to when I don't use it. It lathers well with both gel body wash and bar soap, and its handle makes it easy to reach and scrub every part of the body.
I really enjoy using this product. It's great, doesn't retain dirt, and is ideal for sensitive areas. My only minor wish is that it were slightly firmer. While it feels good and leaves my skin refreshed, I miss the more aggressive scrubbing I'm used to from my loofah. Additionally, the very soft back makes it a bit challenging to use, especially when trying to scrub my back. Nonetheless, it still feels great.
It's far superior to traditional loofas for me. It's easy to grip and has a unique texture that feels like lots of tiny fingers. I'm hoping it lasts as long as, or even longer than, a traditional loofa.
I bought this for my boyfriend, and he absolutely loves it! He claims it's the best grooming tool for men.
I absolutely love this product, and the shipping was fast.
It effectively removes dead skin from my arms and buffs my tattoo so well that it looks freshly done. I'm pleasantly surprised and completely satisfied with my purchase.
I purchased this for my travel/gym bag, and it's perfect. It provides gentle exfoliation and dries quickly – just shake off the water and blot with a towel. It's compact, about the size of my hand, and doesn't take up much space in my bag.
I've always used sea sponges or loofahs, but this product is superior and longer-lasting.
I love this scrub! I work in a dusty environment, and a regular loofah doesn't do the job. However, this scrubber is a game-changer. It's well-made, and the handle is sturdy. It's easy to hold in two different ways, either between the fingers or with a full grip. It's baffling to me that some people had trouble holding it; it's quite intuitive.
It effectively scrubs and applies soap to the skin.
I was looking for a gentle scrubber for my face and neck, and this fits the bill.
It's far superior to a loofah or washcloth! It's a bit pricey, but it works great! It's a high-quality product, and I would buy it again.
I saw an ad for this and wanted to try it out. It works effectively, but I had to change my shower routine since it doesn't hold onto soap as well as traditional scrubs do.
I highly recommend this silicone body scrubber to anyone seeking a more hygienic and gentle alternative to traditional loofahs. Its softness and effectiveness, coupled with its easy-to-clean material, make it an excellent choice for those who prioritize hygiene and quality in their beauty routine.
It's comfortable to hold and use. If your hands have soap on them before using it, it might slip a bit, but that's to be expected. It may not foam as much as a traditional loofah, but that's not a deal-breaker for me since it still does an excellent job of cleaning.
My only complaint is that it doesn't hold onto body wash as well as similar products, so I find myself having to add more frequently. Other than that, it's fine.
This product is pretty good, but here's the catch: it can be challenging to create a good foam action. I've tried different soaps, but still no luck. Without that foamy goodness, I don't feel as clean. It might be due to the material it's made from.
Regarding the comments about it being "hard to use" or needing to "figure out how to use it," I find it quite intuitive. You use a palm grip rather than a claw grip, making it function as a new surface for your hand (between your fingers instead of gripped in your fingers). Aside from that, it's softer than I initially expected without compromising its cleaning abilities. It's a body buffer, and there's not much else to say about it.
Since my teenage years, I've used just my hands with soap or body wash, which got me clean but not thoroughly. As I got older, I tried those poofy net scrubbers, but they fell apart quickly and sometimes tore or caught on things. This product, however, is easy to hold thanks to the funny little handle, effectively removes dirt and dead skin from a day's work, and it's easy to clean and maintain. So far, it hasn't lost any of its little fibers or nubs and hasn't become brittle, so it seems to have longevity on its side.
It's far superior to those ball-shaped scrunchy things. It's easy to rinse off and dries quickly, ensuring that it stays clean and hygienic while also creating a quick lather.
I had seen it in several advertisements, but I was a bit skeptical. However, I decided to purchase it, and I was pleasantly surprised by how well it works. It provides a good scrub, and the grip is solid even with a lot of body wash.
I was initially concerned that I might need to use more body wash with this compared to a loofa for it to be effective, but it actually requires the same amount. There's no wastage, and it provides a much cleaner scrub. The handle is essential; without it, it would be frustrating to hold onto. I love the sleek feel of this product, even more than the thicker options.
I purchased this to assist me after shoulder surgery, and it works wonderfully, making it easy to use.
Using this product makes me feel thoroughly clean every time I shower. Just get a shower hook to hang it on, and you're good to go.
It's a great product, but they should offer a larger size option. I use it every day.
It does a pretty good job, but I wish it were larger.
This product is a game-changer for the shower. I absolutely love it. I own a few products from this brand, and everything they create is well-designed and worth the investment.
This was a gift, and it turned out to be awesome.
First, the soap lathers pretty well with it, and it does make my skin feel better. Is it better than a washcloth? I'm not entirely sure, but it's definitely more convenient to use than a washcloth. Some people mentioned issues with the grip, and I also agree that it can be a bit tricky to handle initially, but once you get it locked in, it's great. Overall, it's good, if not great, in my opinion.
It's very effective.
Fantastic product! It performs exceptionally well.
So far, I'm enjoying using it.
No complaints received for this gift.
Before purchasing this exfoliator, I used my hands to apply soap in the shower. This product has been a game-changer in my washing routine for both my face and body. After about two weeks, I can see a noticeable difference, especially in my face, as it effectively removes dead skin. As a result, I highly recommend using this product for your personal care routine.
I believe this buffer does the job, but it seems to struggle when lathering up products, and sometimes leftover products get stuck in the bristles (I'm not sure if it's the products I'm using or the buffer itself). Nonetheless, I think this product is still quite solid.
I use this to wash my body every day, and it's gentle on my skin, leaving me feeling exceptionally clean. It's the best body scrub I've come across.
I really enjoy this purchase. I just wish I had known about it earlier and plan to buy another one for travel purposes.
I love this product; it feels amazing.
Buy it; it feels great and leaves you feeling super clean.
It took a while to get used to, and you may need to use a bit more soap to get the desired friction. I do feel clean afterward, and I appreciate how it dries and is easy to clean. I also use a traditional loofah sponge for certain areas. I would recommend it if you're on the fence about trying it.
This is my first Manscaped product, and I'm genuinely impressed with it. As a big fan of Dr. Squatch, I was curious to try this, and it exceeded my expectations. It works flawlessly, and I have zero complaints. I've been recommending it to my family and friends because of how fantastic it is. It also looks much better than the traditional loofah hanging in the bathroom.
It works effectively and exfoliates the body well. The only issue is that soap can get stuck in it, requiring a bit more pressure against the body. However, the size and appearance are perfect. It's very soft.
The buffer is very easy to grip, especially when wet and soapy. Although the soap I use didn't lather as much as I'm used to, I could feel that my skin was cleaner than usual. I could effortlessly reach around and wash my entire back without any issues, thanks to the useful handle.
I got this product to replace using just my hands for scrubbing, as traditional loofahs tend to hold onto soap. This has been a great solution for me. Soap washes out of it easily enough. The only minor issue (if I'm being nit-picky) is that hair can get stuck in it, but it's easy to remove once it's dry.
It's much more hygienic than a loofah and more convenient than a long-handle back scrubber for reaching all parts of the body.
I wish it came with a hook for convenient hanging.
I decided to give this product a try over a traditional loofah, and I'm glad I did. It provides a satisfying scrub and lathers just as effectively.
It's excellent for exfoliating without feeling like it's scratching your skin.
It took some time to adjust to the rubbery feel of this brush, but overall, it seems to do a decent job.
It provides a pleasant sensation and leaves my skin feeling refreshed. I would prefer it to be slightly firmer overall since it doesn't provide the same level of scrubbing as my traditional loofah. The very soft back can be a bit challenging to use, especially when scrubbing my back. Nevertheless, it still feels great.