SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
exactly as described, the grating panels are very sharp, so care needs to be taken when grating.
As a cooking enthusiast, I recently purchased this foldable 2-in-1 cheese grater and ginger shredder, and I'm absolutely thrilled with it! The convenience of being able to disassemble it and use just one side at a time is a game-changer. It's a breeze to clean and takes up minimal space in my kitchen drawer, a stark contrast to the bulky traditional box grater I used before. The grips are comfortably soft, making it a joy to use. The grating blades are impressively sharp, handling everything I throw at it with ease. I'm so glad I made the upgrade!
I've always struggled with grating harder cheeses like extra sharp cheddar, but this grater has changed that. It features both wide and narrow grates that work efficiently without clogging. Its standing design is remarkably stable on non-slip surfaces. Cleaning requires a bit of technique, but it's manageable. It's a robust, good-looking kitchen tool that excels at its job. I plan to try it with vegetables soon, but for cheese, it's an excellent choice
Grating has become a breeze with this handy kitchen tool. The blades are incredibly sharp, making short work of various cheeses. I love that it can be split into two separate graters. It's a sturdy and reliable addition to my kitchen
After our old box grater wore out, we stumbled upon this foldable grater. Its performance is outstanding, effectively handling both hard and soft food items. The sharp, precise grating planes remind me of other high-quality kitchen tools I've owned. Its detachable design makes cleaning straightforward. I usually use just one side over a bowl, which is very convenient
This grater is a small yet mighty tool in my kitchen. It quickly grates hard cheeses, like parmesan, in no time. I appreciate its versatility, being usable both as a stand-alone or directly over a pot. However, I recommend hand washing to preserve its quality!
This grater was a worthy purchase, fitting perfectly into my compact kitchen. The sturdy plastic construction and sharp grating surface make it a reliable tool for my daily cooking needs
This grater's sharpness and stability are remarkable. It's essential to be careful while grating to avoid nicks, as I learned the hard way. Once you get the hang of it, it's an excellent tool for your kitchen
I discovered this grater through a chef's recommendation online and it's been a fantastic find. Its ability to be used either connected or as separate pieces, along with its stability and ease of cleaning, make it a standout kitchen tool.
This compact grater is a fantastic addition to our kitchen. It efficiently grates cheese and, having a mandolin, we don't miss the additional cutters of a traditional box grater. It's more affordable and user-friendly than our previous grater!
I needed a grater that could fit in my kitchen drawer and this one is perfect. It's sturdier and more compact than my previous model. Highly recommended!
After my old flat grater became dull, especially for grating ginger, I found this one. It's extremely sharp and efficient, though I still prefer my old grater for cheese due to its simplicity and ease of cleaning. For those needing a sharp grater, this is an excellent choice at a reasonable price
This sturdy, sharp grater is a key tool in our plant-based retreat kitchen. It shreds ingredients like carrots effortlessly, making it an essential piece of quality kitchen equipment
I'm delighted with this foldable grater's performance. Its dual functionality for both cheese and ginger is a huge plus in my kitchen. The ease of cleaning and the compact design for storage are commendable features. Its sharp blades handle all grating tasks efficiently. A solid investment for any home cook
As someone with limited kitchen space, this grater has been a fantastic find. Its foldable design makes it easy to store, and the sharp blades make quick work of grating tasks. The added safety of the blade covers is a thoughtful touch. Overall, it's a durable and practical kitchen tool
I'm thoroughly impressed with this grater. Its foldable design is brilliant for space-saving storage, and it's incredibly efficient at grating a variety of foods. The soft grip makes it comfortable to use, and the blade covers are great for safety. An excellent choice for anyone looking to upgrade their kitchen tools
I'm impressed with the clever design of this grater. It separates easily for quick grating and cleaning. I've found that using a brush in the direction of the grater holes works best for cleaning. It's sharp, so careful handling is key, but that's what you want in a good grater. It outperforms my previous non-etched foldable grater, making grating much less of a chore
This grater has quickly become my favorite kitchen tool! It's incredibly easy to clean, either by hand or in the dishwasher. When used separately or together, it's comfortable to hold. I'm already planning to get another one as a backup!
The design of this grater is a winner in my book. Whether standing or separated for over-the-bowl grating, it's a joy to use. Its sharpness is commendable, and it's far more hygienic than traditional box graters. The fold-flat design for storage is a great feature
Having limited drawer space, I needed a compact grater, and this one is perfect. Dishwasher safe, it comes out clean without residue. It's a kitchen must-have for me
I've tried various graters, but this one tops them all. It's compact, comes with protective covers, and fits easily in my dishwasher. It's a bit pricier than average graters, but the convenience and durability are well worth it.
This grater is a standout in my kitchen. Its sharpness is perfect for efficient grating. The separable pieces make it a breeze to clean. I'm very pleased with this purchase
For quick kitchen tasks, this shredder is ideal. Its easy storage and dishwasher compatibility make it a practical choice for any home cook
The slim profile and easy grip of this grater make it a space-saving wonder in my kitchen. It's a significant improvement over traditional inflexible graters. Highly recommended for all kitchen sizes
Its adjustable unfolding feature fits a variety of plates and bowls, making it versatile. Easy to clean and dishwasher safe, I've even placed it on the bottom shelf with no issues. An excellent kitchen tool
This grater works as promised. The sides stay securely attached but can be removed when positioned correctly. It's sharp, so be cautious with your fingers. Despite the risk, it grates cheese and vegetables effortlessly
This grater has been a great addition to my utensil drawer. It's more compact than a box grater and easier to use. It's become my go-to tool for grating, and it cleans up easily in the dishwasher
I've used this grater for cheese, potatoes, and onions, and it's been excellent. My wife even uses it for her polymer clay jewelry, creating a unique speckled effect. It's sharp and efficient
After my old grater cracked, this replacement has been a godsend. It's small, fits easily in a drawer, and feels just right for grating cheese or vegetables. Plus, it's easy to clean and store
Grating solid chocolate for my morning mocha used to be a chore, but not with this grater. Its large handle and efficiency are amazing. I've even bought more for each of my locations!
I use this grater several times a week for egg salad and zoodles. It's easy to clean and store, and I've had no issues with it slipping or folding during use
The sharpness and foldable design of this grater have made it an indispensable tool in my kitchen. It's perfect for efficiently grating everything from vegetables to cheeses.
This grater is a true space saver and a joy to use. Its sharpness makes quick work of grating tasks, and the protective covers are a great safety feature. Cleaning is hassle-free, whether by hand or in the dishwasher
As someone who values efficiency in the kitchen, this grater has been a game-changer. Its ability to separate into two parts makes grating and cleaning so much simpler. The sharpness is just right, making grating a breeze without much effort
I've been delighted with the performance of this grater. It handles both cheese and ginger with ease, and its compact design means it doesn't take up much space in my kitchen.
I've tried various graters, but this one stands out for its practicality and efficiency. The foldable design makes it easy to store, and it's sharp enough to handle all my grating needs. It's a versatile tool that has become essential in my kitchen
I used to dread cleaning box graters, but this foldable grater is a game changer. My kids find it easy to use, and it's a breeze to clean in the dishwasher. The covers are great for safe storage and it folds flat, making it a perfect addition to our kitchen
This is hands down the best grater I've owned. It's very sharp, so caution is needed to avoid nicks, but it grates cheese beautifully, creating lovely curls perfect for garnishing. It's a valuable tool for enhancing the presentation of my dishes
I adore this kitchen gadget! As a zester and cheese grater, it meets all my needs. The covers are fantastic for safety during storage, and its foldable design makes it a space saver. It's an essential item in any kitchen
The ease of cleaning this grater is what sold me on it. It's well-designed, sturdy, and incredibly sharp. Despite being mostly plastic, it feels robust and does a fantastic job.
This grater's versatile design allows for easel-style or flat grating. It's sharper than any other grater I've had, making grating effortless. Its ease of cleaning and disassembly is a huge plus
This grater is second only to my stand mixer attachment. It's easy to use over a bowl, incredibly sharp, and simplifies cheese grating significantly. The ease of cleaning and storage, along with the protective covers, make it a top-notch product
This grater is a real kitchen hero. Whether it's shredding high-water content cheese or the drier varieties, it handles both effortlessly. Simply detach and use over a bowl for perfect results
I use this grater for cheese and lemon zest and it's excellent. The sharp blades and stable design make grating easy. It cleans well in the dishwasher and is very compact for storage, a big improvement over my previous graters
Perfect for shredding zucchini for bread recipes. Great value, sturdy, and easy to clean. I'd definitely repurchase
This compact grater is a gem. It's small enough for easy storage yet sturdy enough for grating harder items like carrots or potatoes
For the price, this cheese grater is a steal. The sturdy plastic, rubber heel, and comfortable hand opening make it easy and safe to use. It's simple to clean and very user-friendly
After our previous grater broke, we got this one, and it's been excellent for grating softer cheeses like sharp cheddar. It's not ideal for harder items like lettuce, and I'm unsure about Parmesan, but for its intended use, it's great
We use it mainly for cheese and occasionally for fruit zest. The non-skid bottom is a practical feature, keeping everything in place on the cutting board or countertop
We prefer this over a box grater. It's small enough for camping trips and easier to clean. It's a practical choice for on-the-go grating
The foldable design of this grater is a true space saver in my small kitchen. It’s perfect for grating ginger finely and quickly. The protective covers are a lifesaver for safely storing it in my crowded drawers
This grater excels in both ease of use and cleaning. I love how it effortlessly grates cheese and vegetables. It's sturdy and well-made, with a design that fits nicely in my kitchen drawer
As someone who loves cooking, I find this grater incredibly efficient for grating cheese and zesting lemons. Its sharp blades and stability during use make it a must-have in my kitchen
The compact and foldable design of this grater makes it ideal for my RV trips. It's easy to clean and store, making it a superior choice to the traditional box grater for my travel cooking needs