SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These gloves are amazing. They fit nicely and are so good at resisting heat that you feel secure when handling hot objects. I've spent money on other gloves that claimed to be good, but they don't compare to the quality of these. You can be confident in your purchase, knowing these gloves are as advertised and of high quality.
I've never had rubber gloves like these. After my last pair of cloth ones caught fire while cooking, these have been a superb replacement. They're very resistant, durable, and comfortable. The only issue is size; if you have large hands, the normal size might be too small.
The silicone kitchen gloves feel great with their cloth lining and provide better control when picking up hot items than my silicone mittens. They are definitely worth the money and much safer than silicone pot holders. I'm looking forward to using them for barbecue.
Have you ever been burned while using a hot pad to take food out of the oven? That won't happen with these gloves. I used them to take a cast iron skillet out of the oven, holding both the handle and the bottom, and didn't feel any heat. I highly recommend these.
These gloves offer excellent heat resistance, ideal for my husband's use with the smoker and BBQ. They are of great quality and performance, making handling hot meats much safer. They also look nice and come highly recommended.
I mostly use these gloves for baking and am impressed with the finger dexterity that allows for handling small items or hot pans confidently. The loose fit makes them easy to put on and take off.
I've used these several times for large pieces of meat like Brisket & Pork Shoulder. They're indispensable, and I've bought a pair for a family member for Christmas.
These gloves are heat resistant, but holding very hot items for too long can still cause you to feel the heat. Great for handling hot items like stock pots, but be mindful of the duration.
I love these oven gloves for their effective protection of hands and upper arms from heat. The individual finger movement makes grilling and handling things in and out of the oven much easier.
Now I can safely remove chicken from the rotisserie without burning my wrists or dropping it! I love the color, which matches my decor, and they are as easy to clean as washing hands. A great product at a great price.
I really like these gloves. They are easy to clean, have long cuffs, and are thick yet still allow for a decent grip. They seem quite resistant to heat, though I haven't tried them on extremely hot surfaces yet.
My oven is narrow, so removing large pans and cookie sheets involves reaching into a tight space. Pot holders often don't fully protect my hands, but these mitts work well.
I bought these as a gift for my husband. He says they're perfect for handling hot logs in the fireplace. Originally bought for his grilling and smoking, it seems we might need another pair.
The gloves seem well-lined for comfort. I've only used them once so far, but I'm glad I bought them. Jennifer has been wonderful in following up to ensure everything was satisfactory.
The gloves are excellent for handling things from the barbecue and the oven, as they withstand heat well. We initially got them for our children and ended up getting a pair for ourselves too.
These gloves are of high quality and can be easily cleaned if necessary. They handle hot items well and are a great buy for their price.
They're very comfortable, easy to use, and clean. They are better than our fabric oven gloves and mitts.
These are great for when we need to handle meat in our smoker, either to remove it or to rearrange it.
I bought these for my husband who smokes meat frequently. They are of good quality. They're almost too small for his hands, but he can still use them.
The gloves are a bit tricky to put on, but once you have them on, they offer great grip and are effective at resisting heat. They are also very easy to wash.
I got these to remove my roasting pan from the oven and to lift the turkey to pour the drippings into the roasting pan. They worked very well.
During Christmas, my brother-in-law mentioned that he still uses the pair I bought him in 2019 for cooking pigs. He typically goes through a pair a year.
I absolutely love this product! I don't use cloth hot pads anymore for cooking or using the smoker.
My gift recipient praised them! Said the gloves worked great and liked the design.
I've been searching for a set of oven gloves that weren't too bulky. These are the gloves.
If you're into barbecuing, these gloves work well for moving meat in the smoker.
I like that I can take food out of the oven, microwave, and air fryer without getting burned.
They fit very well and are excellent for handling hot pans, whether grilling or in the oven.
I used them with the smoker and while pulling apart my pork butt. They kept my hands protected.
These gloves are long on the arm and large on the fingers. They work well for Dad, but are too big for Mom to use.
As advertised, these gloves are great for protection from hot oven and BBQ items.
They feel very comfortable and safe to use, even with items heated to 400 degrees.
They fit great and I don’t feel any heat when removing pans from the oven. They also provide better control over what I'm handling.
The best gloves yet for shucking steamed oysters, preventing hot water burns on your hands.
These gloves replaced a very old pair of oven gloves and I am pleased with them.
The gloves are of excellent quality, fabulous for the grill and oven. Highly recommended.
Great for smoking, BBQ, and baking. Great value, this is my second pair. Love that they come in different sizes.
I use these every day for cooking and they are durable, not even a scratch on them.
Cool blue color that matches my Fiestaware. They look awesome as part of my display and protect hands from hot dishes.
Perfect for canning, they offer complete heat resistance and grip well even when wet. They are bulky but still allow for needed dexterity.
Ideal for retrieving canning jars from the canner, long enough to prevent water from getting in and allow finger movement.
Loved the grip of these oven mitts. They fit my son-in-law's very large hands perfectly.
Easy to use gloves, quick to put on and take off, insulate well, and come with hooks for convenient storage.
A great gift for those who grill a lot. Very handy.
Used them last night for baking fish, and there was no heat felt on my hands.
They work better than any other brand I have tried.
I prefer these gloves over old pot holders.
They fit large hands well.
Much better than heat resistant mittens and easy to use.
These gloves work well and have a lovely color.
These gloves are perfect! Fashionable and effective.
Well made and quickly shipped. Bought as a gift.
Works great! Very happy with these oven gloves.
They fit well even for my husband who has very large hands!
My sister loves them; they make a great Christmas gift!
Ideal for taking canning jars out of boiling water.
I really like these gloves. They are
Works great for barbecue.